North Somerset Council (25 001 858)

Statement Upheld Council tax 30-Jun-2026

Summary: Mrs X complained the Council did not issue a correct council tax bill for over three years after moving into her property. She says this financially impacted her and distressed her and her family. She would like the Council to amend the bills and reduce or remove the outstanding three year debt. The Council was at fault. It made an error in managing Mrs X’s council tax account, issued a backdated bill without explanation and failed to assess the family’s financial circumstances or agree a payment plan. The Council has agreed to apologise, assess the family’s financial circumstances, agree a payment plan for the outstanding debt and review its payment plan policy

London Borough of Barnet (25 019 989)

Statement Closed after initial enquiries Council tax 30-Jun-2026

Summary: We will not investigate this complaint about a council tax single person discount. This is because the complaint is late and there is no good reason for this. Miss X could have appealed to a Tribunal and there is not enough evidence of fault in recent recovery action.

Medway Council (25 028 599)

Statement Closed after initial enquiries Council tax 30-Jun-2026

Summary: We will not investigate this complaint about council tax administration as it is unlikely we will find fault causing a significant injustice and we cannot achieve the outcome the complainant seeks.

South Hams District Council (25 024 182)

Statement Closed after initial enquiries Council tax 29-Jun-2026

Summary: We will not investigate X’s complaint about council tax. There is no evidence of X suffering a significant injustice which meets the threshold for our involvement and in any case, there would be no worthwhile outcome achievable by our involvement.

Wigan Metropolitan Borough Council (25 024 266)

Statement Closed after initial enquiries Housing benefit and council tax benefit 29-Jun-2026

Summary: We will not investigate this complaint about the reduction in the housing element of Universal Credit due to the number of bedrooms in Ms X’s home. This is because there is not enough evidence of fault by the Council to justify investigation. We cannot investigation the DWP and Ms X can appeal to a Tribunal.

Fenland District Council (25 025 563)

Statement Closed after initial enquiries Council tax 29-Jun-2026

Summary: We will not investigate this complaint about the Council incorrectly deciding Mr X’s landlord was liable for council tax in 2021-2022. This is because the complaint is late and there are no good reasons for this. It is not proportionate to investigate the complaints handling issue on its own.

Milton Keynes Council (25 029 775)

Statement Closed after initial enquiries Council tax 29-Jun-2026

Summary: We will not investigate this complaint about the Council’s administration of Mr X’s council tax accounts as there is insufficient remaining injustice caused to him from any Council fault to warrant our further involvement.

East Suffolk Council (25 030 056)

Statement Closed after initial enquiries Council tax 29-Jun-2026

Summary: We will not investigate this complaint about a data breach as it is best dealt with by the Information Commissioner’s Office.

Plymouth City Council (26 000 514)

Statement Closed after initial enquiries Council tax 29-Jun-2026

Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a valuation tribunal and the courts.

London Borough of Bromley (26 000 640)

Statement Closed after initial enquiries Council tax 29-Jun-2026

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a valuation tribunal.