London Borough of Croydon (25 008 571)

Statement Closed after initial enquiries Council tax 04-Nov-2025

Summary: We will not investigate Mr X’s complaint about the Council issuing a court summons to recover unpaid council tax. We cannot investigate the start of court action, and there is not enough evidence of fault in the Council’s actions before issuing the court summons to justify us investigating.

London Borough of Ealing (25 012 717)

Statement Closed after initial enquiries Council tax 04-Nov-2025

Summary: We will not investigate this complaint about a Council tax bill because there is a right of appeal to a Valuation Tribunal.

Isle of Wight Council (25 012 852)

Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Nov-2025

Summary: We will not investigate this complaint about a Council tax overpayment as the original decision could be appealed to a tribunal and is out of time. There is also insufficient evidence of fault by the Council.

Cumberland Council (25 017 872)

Statement Closed after initial enquiries Council tax 04-Nov-2025

Summary: We will not investigate Mrs B’s complaint about the Council charging a council tax premium for second homes. This is because the law says such decisions can only be challenged by judicial review. And, it is reasonable for Mrs B to put in an appeal to the Valuation Tribunal against the Council’s decision to apply this premium to her property.

London Borough of Bromley (25 005 254)

Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Nov-2025

Summary: We will not investigate this complaint about how the Council handled a housing benefit application. This is because there is not enough evidence of fault to justify our involvement.

Redcar & Cleveland Council (25 007 478)

Statement Closed after initial enquiries Council tax 03-Nov-2025

Summary: We will not investigate Miss X complaint about the Council using an Attachment of Earnings Order to collect Council Tax arrears. Miss X has known about this for more than 12 months and we should not disapply the 12 month rule.

London Borough of Haringey (25 012 527)

Statement Closed after initial enquiries Council tax 03-Nov-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

London Borough of Enfield (25 012 646)

Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Nov-2025

Summary: We will not investigate this complaint about housing benefit payments because the complaint is out of time.

Newcastle-under-Lyme Borough Council (25 007 572)

Statement Closed after initial enquiries Council tax 31-Oct-2025

Summary: We will not investigate this complaint about the Council taking recovery action through enforcement agents for unpaid council tax. There is insufficient evidence of fault which would warrant an investigation.

Leicester City Council (25 001 177)

Statement Not upheld Council tax 30-Oct-2025

Summary: Mr X complained the Council refunded £505.84 after it revised his council tax bill, instead of the £577.84 overpayment he was due. He said this left him £72 short. We found no fault in the Council’s actions.