London Borough of Islington (24 022 489)

Statement Closed after initial enquiries Housing benefit and council tax benefit 21-Oct-2025

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s application for a discretionary housing payment. This is because any injustice is not significant enough to justify our involvement.

London Borough of Croydon (25 005 942)

Statement Closed after initial enquiries Other 21-Oct-2025

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s business rates account. It is reasonable to expect the complainant to have contacted us sooner about the direct debit cancellations in 2023, and there is insufficient evidence of fault by the Council in relation to events from 2024 onwards.

London Borough of Barnet (25 006 703)

Statement Closed after initial enquiries Council tax 21-Oct-2025

Summary: We will not investigate this complaint about a council tax discount. This is because there is reasonable to expect Miss X to use her right of appeal to the Valuation Tribunal.

Cambridge City Council (25 007 329)

Statement Closed after initial enquiries Council tax 21-Oct-2025

Summary: We will not investigate this complaint about the Council’s management of Mr X’s council tax account nor its failure to make its telephone line more accessible for disabled users. This is because an investigation would not lead to a different outcome for Mr X.

Wigan Metropolitan Borough Council (25 007 743)

Statement Closed after initial enquiries Council tax 21-Oct-2025

Summary: We will not investigate this complaint about council tax payments. This is because there is not enough evidence of fault by the Council to justify an investigation.

Cheshire West & Chester Council (25 005 907)

Statement Closed after initial enquiries Council tax 20-Oct-2025

Summary: We will not investigate this complaint about the Council overcharging Miss X for council tax. This is because an investigation would not achieve a different outcome for her.

Birmingham City Council (25 006 081)

Statement Closed after initial enquiries Council tax 20-Oct-2025

Summary: We will not investigate this complaint about a dispute over council tax liability because there is a right of appeal to a Valuation Tribunal.

London Borough of Barnet (25 006 800)

Statement Upheld Council tax 20-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of the council tax premium charge on his second home. This is mostly because the Council has agreed to apologise to Mr X and pay him £100 in recognition of the injustice caused. Therefore, investigation by us would not be proportionate.

Arun District Council (25 007 274)

Statement Closed after initial enquiries Council tax 20-Oct-2025

Summary: We will not investigate Mr Z’s complaint about how the Council handled his missed Council Tax payment. This is because there is not enough remaining injustice to warrant investigation.

Sunderland City Council (25 008 548)

Statement Closed after initial enquiries Council tax support 20-Oct-2025

Summary: We will not investigate Miss X’s complaint about council tax support. There is insufficient evidence of fault in how the Council changed its policy. Miss X could appeal to the Valuation Tribunal against her liability and this part of her complaint is therefore out of our jurisdiction.