London Borough of Tower Hamlets (25 011 991)

Statement Closed after initial enquiries Council tax 24-Feb-2026

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s council tax refund. There is not enough evidence of fault to justify investigating and we cannot achieve the outcome Ms X wants.

Wychavon District Council (25 012 841)

Statement Closed after initial enquiries Council tax 24-Feb-2026

Summary: We will not investigate this complaint about the Council’s handling of a council tax account. There is a right of appeal to the Valuation Tribunal. Additionally, we could not add to the investigation the Council has already done, and further investigation would not lead to a different outcome.

Manchester City Council (25 015 512)

Statement Closed after initial enquiries Council tax 24-Feb-2026

Summary: We will not investigate this complaint about the Council requesting information regarding Mr X’s self-employment and refusing to reinstate his direct debit payments for council tax. This is because an investigation would be unlikely to find fault with the Council’s actions.

Norwich City Council (25 015 861)

Statement Closed after initial enquiries Council tax 24-Feb-2026

Summary: We will not investigate this complaint about the Council collecting Mr X’s council tax payment several days early. This is because there is insufficient injustice to warrant an investigation.

London Borough of Islington (25 014 655)

Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Feb-2026

Summary: We will not investigate this complaint about the Council’s recovery of a housing benefit overpayment. Miss X had an alternative remedy, and it would have been reasonable for her to use it.

London Borough of Newham (25 015 188)

Statement Upheld Council tax 24-Feb-2026

Summary: We have upheld this complaint because the Council did not act on the information Mr X provided and failed to respond to the evidence he submitted. The Council has agreed to resolve the complaint by providing a remedy for the injustice this caused.

Kirklees Metropolitan Borough Council (25 014 290)

Statement Closed after initial enquiries Other 24-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council’s recovery of his council tax debts. This is mostly because the Council has remedied any injustice through its complaint process. Further investigation by us would not achieve a worthwhile outcome.

London Borough of Newham (25 023 538)

Statement Upheld Council tax 24-Feb-2026

Summary: We will not investigate this complaint about Council tax because the matter has been remedied.

Birmingham City Council (25 023 599)

Statement Closed after initial enquiries Council tax 24-Feb-2026

Summary: We will not investigate this complaint about Council tax banding as there is an agency better placed to determine the matter.

London Borough of Brent (25 023 885)

Statement Closed after initial enquiries Council tax 24-Feb-2026

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.