London Borough of Barnet (24 016 999)

Statement Upheld Council tax 09-Sep-2025

Summary: Ms D complained about the Council’s handling of her council tax liability for a property she was not living at. She said she experienced distress and has financial costs as a result. We found no fault by the Council in how it handled Ms D’s council tax liability and recovery. However, there was some fault as it should have shared information about its Discretionary Council Tax Relief scheme sooner. The Council will apologise to acknowledge the limited injustice this caused her.

London Borough of Enfield (25 003 627)

Statement Closed after initial enquiries Council tax 09-Sep-2025

Summary: We will not investigate Miss X’s complaint about the Council’s pursuit of Council Tax arrears. It is reasonable to expect Miss X to appeal to the Valuation Tribunal any liability disagreement. It is unlikely we will achieve a significantly different remedy than the Council has provided for the recovery action it accepts it should not have taken.

London Borough of Wandsworth (25 004 263)

Statement Closed after initial enquiries Council tax 09-Sep-2025

Summary: We will not investigate Mr X’s complaint about the wording used on a leaflet sent to local residents regarding council tax. This is because an investigation would be unlikely to lead to a finding of significant injustice.

Durham County Council (25 008 666)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision not to pay Mr X a Discretionary Housing Payment. This is because there is insufficient evidence of fault by the Council.

Wealden District Council (25 006 432)

Statement Closed after initial enquiries Council tax 08-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of a council tax matter. This is because Mrs X has appealed to the Valuation Tribunal. And we cannot investigate the Valuation Office Agency which makes decides whether a property is uninhabitable. There is insufficient remaining injustice about other matters to warrant an investigation.

Buckinghamshire Council (25 010 156)

Statement Closed after initial enquiries Housing benefit and council tax benefit 08-Sep-2025

Summary: We will not investigate this complaint about a housing benefit overpayment because there was a right of appeal to a tribunal. The complaint is also out of time.

London Borough of Havering (25 006 743)

Statement Closed after initial enquiries Other 07-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s application for a COVID-19 business Restart Grant. This is because the complaint is late and I have seen no good reasons to exercise our discretion to investigate it.

Leeds City Council (25 009 516)

Statement Closed after initial enquiries Council tax 07-Sep-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

London Borough of Barnet (25 009 665)

Statement Closed after initial enquiries Council tax 07-Sep-2025

Summary: We will not investigate this complaint about an empty homes Council tax premium because there is a right of appeal to a Valuation Tribunal.

Charnwood Borough Council (25 009 920)

Statement Closed after initial enquiries Council tax 07-Sep-2025

Summary: We will not investigate this complaint about a Council tax discount because there is a right of appeal to a Valuation Tribunal.