Cannock Chase District Council (24 020 505)

Statement Closed after initial enquiries Council tax 12-May-2026

Summary: We will not investigate Miss X’s complaint about a council tax penalty charge. This is because there is an appeal right to the Valuation Tribunal and it would have been reasonable to expect Miss X to use it.

London Borough of Hackney (25 011 607)

Statement Upheld Housing benefit and council tax benefit 12-May-2026

Summary: Mr X complained the Council delayed assessing his housing benefit application. He said this has had a negative impact on him financially and has taken his time and trouble for almost a year trying to resolve. We have found fault in the Councils actions for delays in completing the assessments and for incorrect information provided. The Council has agreed to write to Mr X to issue an apology, pay him a symbolic payment and complete service improvements.

Ashford Borough Council (25 014 560)

Statement Closed after initial enquiries Council tax 12-May-2026

Summary: We will not investigate this complaint about how the council handled Ms X’s council tax account. This is because it is reasonable to expect her to appeal to the Valuation Tribunal and Ms X can refer to The Information Commissioner about her subject access request.

London Borough of Haringey (25 016 903)

Statement Upheld Council tax 12-May-2026

Summary: We have upheld Mr X’s complaint about the handling of his council tax account. The Council has agreed to take appropriate action to remedy the injustice to Mr X.

Folkestone & Hythe District Council (25 022 114)

Statement Closed after initial enquiries Council tax 12-May-2026

Summary: We will not investigate this complaint about the Council’s requirement that Mr X apply for council tax reduction. This is because an investigation would be unlikely to find fault with the Council’s actions.

London Borough of Enfield (25 022 212)

Statement Upheld Council tax 12-May-2026

Summary: We will not investigate this complaint about the Council handling of Ms X’s council tax. This is because the Council has already taken suitable action. Further investigation is unlikely to lead to a different outcome.

London Borough of Lambeth (25 023 541)

Statement Closed after initial enquiries Housing benefit and council tax benefit 12-May-2026

Summary: We will not investigate this complaint about the Council’s decision to decline Mr X’s Discretionary Housing Payment. This is because there is not enough evidence of fault to warrant our involvement.

Birmingham City Council (25 024 585)

Statement Closed after initial enquiries Housing benefit and council tax benefit 12-May-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing benefit claim and its overpayment decisions. Her complaint is late and we have seen no good why she could not have come to us sooner.

London Borough of Sutton (25 024 757)

Statement Closed after initial enquiries Council tax 12-May-2026

Summary: We will not investigate Mr X’s complaint about the Council’s delay in responding to his email. A further investigation is unlikely to achieve anything worthwhile.

London Borough of Enfield (25 027 627)

Statement Closed after initial enquiries Council tax 12-May-2026

Summary: We will not investigate this complaint about Council tax reduction because there is a right of appeal to a valuation tribunal.