Westmorland and Furness Council (25 013 711)

Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council ending his housing benefit. This is because there is not enough evidence of fault. And it is reasonable to expect him to make a latte appeal.

Salford City Council (25 014 829)

Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Jan-2026

Summary: We will not investigate Mr Y’s complaint about the Council’s handling of his local welfare fund applications. There is not enough evidence of fault to justify investigation.

Trafford Council (25 010 327)

Statement Closed after initial enquiries Council tax support 13-Jan-2026

Summary: We will not investigate this complaint about the Council’s decisions on the payment of council tax support, single person discount and the liability for council tax payments. It was reasonable for Ms X to appeal to the Valuation Tribunal to challenge these decisions.

North East Lincolnshire Council (25 011 146)

Statement Upheld Housing benefit and council tax benefit 13-Jan-2026

Summary: We upheld Ms X’s complaint about the Council’s process for applications for Discretionary Housing Payments. This is because the Council accepted its error and has agreed to resolve the complaint early by providing a remedy for Ms X’s injustice and improving its service for others.

Manchester City Council (25 011 509)

Statement Upheld Council tax 13-Jan-2026

Summary: We will not investigate this complaint that the Council wrongly sent enforcement agents to Mr X’s neighbour’s home. This is because we are satisfied with the actions the Council has taken to remedy the injustice caused to Mr X.

London Borough of Hillingdon (25 019 257)

Statement Closed after initial enquiries Council tax 13-Jan-2026

Summary: We will not investigate this complaint about a Council tax exemption and discount because there is a right of appeal to a Valuation Tribunal.

Southampton City Council (25 019 368)

Statement Closed after initial enquiries Council tax 13-Jan-2026

Summary: We will not investigate this complaint about a student exemption from Council tax because there is a right of appeal to a Valuation Tribunal.

Salford City Council (25 001 458)

Statement Upheld Council tax 13-Jan-2026

Summary: The Council was at fault. It failed to inform Mr X it would not proceed with his Council Tax disability band reduction application if he failed to provide information it requested. Although this did not cause Mr X an injustice the Council agreed to make service improvements to prevent this happening again to other applicants. There was no fault in how it handled Mr X’s Blue Badge application.

London Borough of Enfield (25 002 343)

Statement Upheld Council tax 13-Jan-2026

Summary: Mr X complained the Council did not apply his single person council tax discount and wrongly instructed enforcement agents to take debt recovery action against him. He also complained about poor communication from the Council. The Council was not at fault for the way it handled Mr X’s council tax account or for instructing enforcement agents. The Council was at fault for its lack of communication with Mr X, which caused him distress and uncertainty. The Council has agreed to apologise to Mr X.

Warwickshire County Council (25 011 287)

Statement Closed after initial enquiries Local welfare payments 12-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to decline Mr X’s application for its local welfare scheme. This is because an investigation would be unlikely to find fault with the Council’s actions.