Manchester City Council (24 015 700)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Feb-2026

Summary: We will not investigate this complaint about housing benefit and Council tax decisions because there is a right of appeal to a Tribunal.

Huntingdonshire District Council (25 000 200)

Statement Upheld Housing benefit and council tax benefit 10-Feb-2026

Summary: Miss X complained about the Council’s handling of her Housing Benefit claim while she lived in temporary accommodation. We found the Council was at fault for errors in assessing Housing Benefit, giving incorrect advice and sending inaccurate suspension correspondence. The Council has already corrected the Housing Benefit award and made a Discretionary Housing Payment to address the earlier shortfall. The Council has agreed to remedy the outstanding injustice.

Thanet District Council (25 015 231)

Statement Closed after initial enquiries Council tax 10-Feb-2026

Summary: We will not investigate this complaint about Council tax premiums because there is a legal remedy and a right of appeal to a Valuation Tribunal.

Royal Borough of Kingston upon Thames (25 015 405)

Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Feb-2026

Summary: We will not investigate this complaint about how the Council’s housing benefit department dealt with Mr X’s reasonable adjustments. This is because the complaint is late. We cannot investigate Mr X’s complaint about the Council’s rent arrears communication as this is a matter for the Housing Ombudsman.

Knowsley Metropolitan Borough Council (25 015 949)

Statement Closed after initial enquiries Council tax 10-Feb-2026

Summary: We cannot investigate how a council tax liability order was awarded because as this is a decision of the court, it is outside our legal remit. Mr X is not caused a significant injustice from any fault in the Council’s administration of his council tax account prior to the court action, and we will not therefore investigate.

Rossendale Borough Council (25 013 178)

Statement Closed after initial enquiries Council tax 10-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to notify Miss X before referral to enforcement. This is because an investigation would be unlikely to find fault with the Council’s actions. In addition, it would be reasonable for Miss X to refer her complaint to the Valuation Tribunal.

Halton Borough Council (25 013 938)

Statement Closed after initial enquiries Council tax 09-Feb-2026

Summary: We will not investigate this complaint about a council tax liability order. This is because we cannot investigate what happens in court. Part of Ms X’s complaint is late.

Reigate & Banstead Borough Council (25 013 956)

Statement Closed after initial enquiries Council tax 09-Feb-2026

Summary: We will not investigate this complaint about a visit the Council made to Ms X’s home in relation to her council tax account. This is because an investigation would be unlikely to provide a worthwhile outcome for Ms X.

London Borough of Lewisham (25 015 176)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Feb-2026

Summary: We will not investigate Miss X’s complaint about a decision to stop her housing benefits as she had a right of appeal, and we consider it reasonable to expect her to have exercised those rights. There is not enough evidence of fault to warrant investigating the other parts of her complaint.

Waverley Borough Council (25 016 296)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Feb-2026

Summary: We will not investigate this complaint about a housing benefit overpayment. This is because the complaint is late. There is not enough evidence of fault in the Council’s recent actions.