North Somerset Council (24 014 750)

Statement Upheld Other 17-Jun-2025

Summary: Ms X complained on behalf of Company Y. She complained the Council wrongly pursued Company Y for unpaid business rates for an office it occupies. She also complained about poor communication from the Council. We found fault by the Council on both matters. The Council agreed to apologise, refund the money paid by Company Y and make a symbolic payment in recognition of the injustice caused to Ms X in pursuing this matter.

Bristol City Council (24 018 591)

Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Jun-2025

Summary: We will not investigate this complaint about housing benefit and council tax reduction overpayments. This is because it is reasonable to expect Mrs X to appeal the Council’s decisions to the Tribunal.

Coventry City Council (25 000 702)

Statement Closed after initial enquiries Council tax 17-Jun-2025

Summary: We will not investigate this complaint about council tax liability. It is reasonable for Mr X to use his statutory right of appeal to the Valuation Tribunal.

London Borough of Haringey (25 000 923)

Statement Upheld Council tax 17-Jun-2025

Summary: We will not investigate this complaint about complaint handling because the Council has provided a satisfactory response.

Cherwell District Council (25 002 532)

Statement Closed after initial enquiries Council tax 17-Jun-2025

Summary: We will not investigate this complaint about council tax arrears and an attachment of earnings order. This is because there is insufficient evidence of fault by the Council and because we cannot investigate any issue that forms part of court proceedings. In addition, the complainant can complain to the Information Commissioner.

London Borough of Tower Hamlets (24 020 698)

Statement Closed after initial enquiries Council tax 16-Jun-2025

Summary: We will not investigate this complaint about Council Tax liability and late billing. This is because Ms X has the right of appeal to the Valuation Tribunal and it was reasonable to expect her to use this right. Additionally, parts of the complaint are late and there is not sufficient evidence of fault by the Council.

North Somerset Council (24 022 781)

Statement Closed after initial enquiries Council tax 16-Jun-2025

Summary: We will not investigate this complaint about applications for discretionary council tax support and council tax exemptions. This is because there is insufficient evidence of fault by the Council.

Bolsover District Council (24 022 794)

Statement Upheld Other 16-Jun-2025

Summary: We will not investigate this complaint about the Council’s delay in providing a business rates bill. This is because the Council will take action to remedy the injustice caused and there are no wider public interest issues to justify investigating this complaint.

Tandridge District Council (24 001 787)

Statement Not upheld Council tax 16-Jun-2025

Summary: Mrs X complained the Council mishandled her Council tax debt and its use of enforcement agents. I do not find the Council to be at fault.

Bournemouth, Christchurch and Poole Council (25 001 248)

Statement Closed after initial enquiries Council tax 16-Jun-2025

Summary: We will not investigate this complaint about Council tax premiums as the matter is out of time and there was an appeal to a Valuation Tribunal.