Tamworth Borough Council (24 019 591)

Statement Closed after initial enquiries Housing benefit and council tax benefit 01-Apr-2025

Summary: We cannot investigate this complaint about an unsuccessful application for a Discretionary Housing Payment. This is because the complainant applied to the court for a judicial review.

London Borough of Camden (24 016 873)

Statement Closed after initial enquiries Local welfare payments 01-Apr-2025

Summary: We will not investigate Miss X’s complaint about how the Council handled her application for a discretionary housing payment. This is because there is not enough evidence of fault.

Liverpool City Council (24 019 190)

Statement Closed after initial enquiries Council tax 31-Mar-2025

Summary: We will not investigate this complaint about the way the Council handled a change of council tax liability for a rental property. This is because there is insufficient evidence of injustice and because the complainant could complain to the Information Commissioner.

Leeds City Council (24 019 507)

Statement Closed after initial enquiries Housing benefit and council tax benefit 31-Mar-2025

Summary: We will not investigate this complaint about a housing benefit overpayment because the complainants could have appealed to the tribunal.

London Borough of Islington (24 021 508)

Statement Upheld Other 31-Mar-2025

Summary: Mr X complained the Council failed to comply with one of the recommended actions it agreed to complete following the Ombudsman’s investigation into his original complaint about how the Council handled his business rates account and its recovery action. There was fault by the Council for its failure to properly consider and complete the action within the agreed timeframe. This caused uncertainty and further distress to Mr X. The Council will take action to remedy the injustice caused.

Gedling Borough Council (24 022 464)

Statement Closed after initial enquiries Council tax 31-Mar-2025

Summary: We will not investigate this complaint about a Council tax premium as there is a right of appeal to a Valuation Tribunal.

London Borough of Brent (24 007 115)

Statement Upheld Housing benefit and council tax benefit 31-Mar-2025

Summary: Mrs X complained about the way the Council assessed her request for a Discretionary Housing Payment. Mrs X says this caused her distress and financial losses. We have found fault in the Councils actions for failing to confirm if Mrs X received either Housing Benefit or Universal Credit before making its decision. The Council has agreed to issue an apology and pay Mrs X a financial payment.

London Borough of Camden (24 015 932)

Statement Closed after initial enquiries Council tax support 31-Mar-2025

Summary: We will not investigate Ms X’s complaint the Council. incorrectly stopped her council tax support. It is reasonable for Ms X to ask the Council for a review and then appeal to the Valuation Tribunal if she is unhappy with the Council’s decision.

West Northamptonshire Council (24 022 884)

Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Mar-2025

Summary: We will not investigate this complaint about housing benefit and council tax reduction. It is reasonable to expect Miss X to use, or to have used, her tribunal appeal rights. It is reasonable to expect Miss X to take court action for the alleged damage to her health. It would be disproportionate to investigate other parts of the complaint in isolation.

London Borough of Southwark (24 014 603)

Statement Closed after initial enquiries Council tax 30-Mar-2025

Summary: We will not investigate this complaint that the Council charged the complainant too much council tax. This is because there is insufficient evidence of fault by the Council and because the complainant could have appealed to the Valuation Tribunal.