Recent reports in this category are shown below:
Report Upheld Council tax 10-Sep-2020
Summary: Mrs X complains the Council mismanaged her council tax account leaving her not knowing what she owed and why and then failed to deal with her complaint about this.
Report Upheld Housing benefit and council tax benefit 07-Oct-2019
Summary: Ms X complains the Council miscalculated her housing benefit and council tax entitlement, leading to her eviction by her private landlord. She also says that the Council failed in its duty to house her, causing her and her family distress.
Report Upheld Other 04-Oct-2019
Summary: Mrs X complains the Council unreasonably delayed in sending her a demand for business rates for 1 April 2000 to 31 March 2001 which she considers she is not liable for. As a result, Mrs X cannot challenge the Council's decision she is liable for the business rates as she no longer has the evidence to do so.
Report Upheld Other 17-Sep-2019
Summary: Ms B complains about the Council's handling of a business rates debt and its decision to start bankruptcy proceedings against her.
Report Upheld Housing benefit and council tax benefit 05-Apr-2019
Summary: Ms X complains the Council did not make reasonable adjustments for her disability. She says the Council did not act on information she gave, did not provide information she asked for and did not deal properly with her review request.
Report Upheld Housing benefit and council tax benefit 11-Aug-2017
Summary: Mrs X complains the Council delayed her appeal to claim Housing Benefit and Council Tax reduction.
Report Upheld Council tax 20-Jun-2016
Summary: Complaint from a woman that a council failed to take action to put matters right after she previously complained to us in January 2016.
Report Upheld Council tax 22-Jul-2015
Summary: Complaint from a man (on behalf of two others) about the actions of a bailiff employed by Rossendales (a company of enforcement agents) instructed by the council to collect council tax arrears.
Report Upheld Council tax 10-Jul-2012
Summary: Blaby Council did not exercise proper control over bailiffs it employed to collect council tax debts.
Report Upheld Council tax 28-Mar-2012
Summary: ankrupt without having proper regard to his mental health. or that bankruptcy was a considered decision taken in the knowledge of potential mental illness after the due weighing of all pertinent facts