London Borough of Barnet (23 000 639)

Statement Upheld Council tax 24-Oct-2023

Summary: Mr X complains the Council has not dealt properly with his Council Tax charges. The Council is at fault because it has failed to collect his Council Tax properly and has sent him incorrect demands for payment resulting in enforcement action being taken. Mr X suffered avoidable distress and had to unnecessarily had to spend time addressing multiple errors. The Council has apologised and offered to pay Mr X £200. The Council has agreed to apologise for further errors, pay Mr X a further £200 for additional avoidable distress and £100 for his time and trouble, make an application to Court to set aside a liability order and review its systems/processes.

Peterborough City Council (23 009 265)

Statement Closed after initial enquiries Council tax 23-Oct-2023

Summary: We cannot investigate this complaint about council tax because we cannot investigate a complaint about the start of court action and the issues have been part of the legal proceedings in the same matter.

Hinckley & Bosworth Borough Council (23 009 506)

Statement Closed after initial enquiries Council tax 23-Oct-2023

Summary: We will not investigate this complaint about the Council’s handling of a council tax court summons. This is because we cannot investigate a complaint about the start of court action or what happened in court.

Wigan Metropolitan Borough Council (23 009 975)

Statement Closed after initial enquiries Council tax 23-Oct-2023

Summary: We will not investigate this complaint about the Council not treating Mr X’s property as uninhabitable. The Valuation Office Agency, not the Council, is responsible for decisions about whether a property’s council tax band should be deleted. The matter Mr X complained about is not an administrative function of the Council.

Birmingham City Council (23 010 214)

Statement Closed after initial enquiries Council tax support 23-Oct-2023

Summary: We will not investigate this complaint about the Council’s decision to recoup a Council Tax repayment from Mrs X. This is because she has right of appeal to the valuation office agency.

London Borough of Hackney (23 003 049)

Statement Not upheld Council tax 22-Oct-2023

Summary: Ms X complained about the Council’s handling of her council tax account. We found no fault on the Council’s part.

London Borough of Newham (22 010 416)

Statement Closed after initial enquiries Council tax 22-Oct-2023

Summary: We will not investigate this complaint about Mr X’s Council Tax payments. This is because there is no evidence to suggest fault by the Council.

Warrington Council (23 007 838)

Statement Closed after initial enquiries Council tax 22-Oct-2023

Summary: We will not investigate this complaint about a dispute over Council tax and business rate liability as they are matters for the Valuation Tribunal and the courts.

London Borough of Ealing (23 009 236)

Statement Closed after initial enquiries Council tax 22-Oct-2023

Summary: We will not investigate this complaint about the Council sending incorrect Council Tax bills to Mr X. This is because there is not enough evidence of fault or of injustice to warrant an investigation.

North Yorkshire Council (23 009 284)

Statement Closed after initial enquiries Council tax 22-Oct-2023

Summary: We will not investigate this complaint about liability for Council tax because there is a right of appeal to a Valuation Tribunal and the matter has been remedied.