Watford Borough Council (24 005 846)

Statement Upheld Council tax 04-Feb-2025

Summary: There was fault by the Council. The Council delayed writing off an amount of Council Tax which it said it would do. The Council has now written off the debt, but apologising and making a symbolic payment to the complainant remedies the frustration caused by the delay.

London Borough of Newham (24 010 026)

Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Feb-2025

Summary: We cannot investigate this complaint about a housing benefit overpayment because the complainant appealed to the tribunal and could have appealed about any other overpayments that may have arisen.

London Borough of Croydon (24 013 533)

Statement Closed after initial enquiries Council tax 04-Feb-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her council tax account. There is insufficient evidence of fault to warrant an investigation.

Leicester City Council (24 015 765)

Statement Closed after initial enquiries Council tax 04-Feb-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.

Middlesbrough Borough Council (24 019 307)

Statement Closed after initial enquiries Council tax 04-Feb-2025

Summary: We will not investigate this complaint about the Council’s complaint handling as any injustice arising from this, in isolation, is not sufficient to justify our further action. Issues around information access are best dealt with by the Information Commissioner’s Office.

Cheshire West & Chester Council (24 014 961)

Statement Closed after initial enquiries Council tax 03-Feb-2025

Summary: We will not investigate this complaint about a Council tax bill because the matter has been remedied and it affects all or most of the population of the area.

Swindon Borough Council (24 015 648)

Statement Closed after initial enquiries Council tax 03-Feb-2025

Summary: We will not investigate this complaint about the way the Council managed the complainant’s council tax arrears. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice.

Arun District Council (24 009 763)

Statement Closed after initial enquiries Council tax 31-Jan-2025

Summary: We will not investigate this complaint about the Council taking enforcement action over unpaid council tax, or its alledged failure to carry out a care needs assessment for the complainant. This is because the issues about council tax have been subject to legal proceedings and the Council is not the responsible body for carrying out care needs assessments. We therefore have no jurisdiction to investigate these matters. As to the other parts of the complaint, there is insufficient evidence of fault to justify us investigating.

North Lincolnshire Council (24 016 784)

Statement Closed after initial enquiries Council tax 30-Jan-2025

Summary: We will not investigate this complaint about council arrears because there is insufficient evidence of fault by the Council.

Worcester City Council (24 014 557)

Statement Closed after initial enquiries Council tax 30-Jan-2025

Summary: We will not investigate this complaint about the Council’s handling of personal data in relation to Mr X’s council tax account. This is because the Information Commissioner’s Office is the body best placed to deal with such issues.