London Borough of Bromley (24 001 589)

Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Jun-2024

Summary: We will not investigate this complaint about an issue that occurred in 2018 regarding the complainant’s housing benefit. This is because it is a late complaint.

London Borough of Bexley (24 001 838)

Statement Closed after initial enquiries Council tax 11-Jun-2024

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a council tax exemption based on severe mental impairment. This is because there is insufficient evidence of fault by the Council.

Chichester District Council (24 003 416)

Statement Closed after initial enquiries Council tax 11-Jun-2024

Summary: We will not investigate this complaint about the right of the Council to enforce a Council tax debt as this is a matter for the court.

Middlesbrough Borough Council (24 000 163)

Statement Closed after initial enquiries Council tax 11-Jun-2024

Summary: We will not investigate this complaint about the Council recovering unpaid council tax from the executors of a previous account holder. There is insufficient evidence of fault which would warrant an investigation. It is reasonable for the executors to appeal to the Valuation Tribunal if they dispute personal liability for the debts belonging to the estate.

Warrington Council (23 018 485)

Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Jun-2024

Summary: We will not investigate this complaint about housing benefit and Council tax delays, and decision making because the matter has been remedied and disputes have been appealed to a tribunal.

Huntingdonshire District Council (23 016 634)

Statement Closed after initial enquiries Council tax 11-Jun-2024

Summary: We will not investigate this complaint about the Council’s pursuit of Mr X for unpaid council tax. This is because the complaint relates to events that took place more than 12 months ago. This complaint is also outside of our jurisdiction as it relates to council tax liability, which is a matter for the Valuation Tribunal.

Gravesham Borough Council (24 001 622)

Statement Closed after initial enquiries Other 10-Jun-2024

Summary: We will not investigate this complaint about business rate relief as the complainant has withdrawn it as he says the matter has been resolved.

Welwyn Hatfield Borough Council (24 002 754)

Statement Closed after initial enquiries Council tax 10-Jun-2024

Summary: We cannot investigate this complaint about Council tax liability because the complainant has appealed to a Valuation Tribunal.

London Borough of Lambeth (23 006 430)

Statement Upheld Council tax 10-Jun-2024

Summary: Mr X and Ms Y complained about how the Council managed their council tax accounts. There was fault with how the Council managed Mr X’s council tax account which caused distress to Mr X and Ms Y. However, it did not overcharge Mr X. In addition to the apology it has already made, the Council agreed to pay a financial remedy to Mr X and Ms Y to recognise that distress.

Waverley Borough Council (24 000 683)

Statement Closed after initial enquiries Council tax 09-Jun-2024

Summary: We will not investigate this complaint about the way the Council managed the complainant’s council tax for two properties. This is because part of the complaint is late, there is insufficient evidence of fault, and the Council apologised for some faults.