Benefits and tax

Recent reports in this category are shown below:

  • City of Bradford Metropolitan District Council (16 016 533)

    Report Upheld Housing benefit and council tax benefit 11-Aug-2017

    Summary: Mrs X complains the Council delayed her appeal to claim Housing Benefit and Council Tax reduction.

  • London Borough of Lewisham (15 019 725)

    Report Upheld Council tax 20-Jun-2016

    Summary: Complaint from a woman that a council failed to take action to put matters right after she previously complained to us in January 2016.

  • Bury Metropolitan Borough Council (13 019 267)

    Report Upheld Council tax 22-Jul-2015

    Summary: Complaint from a man (on behalf of two others) about the actions of a bailiff employed by Rossendales (a company of enforcement agents) instructed by the council to collect council tax arrears.

  • Blaby District Council (11 007 684)

    Report Upheld Council tax 10-Jul-2012

    Summary: Blaby Council did not exercise proper control over bailiffs it employed to collect council tax debts.

  • Torbay Council (10 002 564)

    Report Upheld Council tax 04-May-2011

    Summary: Failings by Torbay Council led it to make a man with mental health problems bankrupt.

  • Slough Borough Council (10 007 469)

    Report Upheld Council tax 04-Apr-2011

    Summary: Bailiffs' practice of threatening to take low value items and charging fees for doing so was criticised by the Local Government Ombudsman. A bailiff's threat to remove a door mat and charge £230 fees was described as unreasonable.

  • London Borough of Newham (09 003 325)

    Report Upheld Housing benefit and council tax benefit 09-Nov-2010

    Summary: The London Borough of Newham gave wrong advice to a woman about local housing allowance (LHA), leaving her with rent arrears.

  • Brighton and Hove City Council (08 014 087)

    Report Upheld Council tax 03-Feb-2010

    Summary: There was a significant failure in the way Brighton & Hove City Council made a woman bankrupt for unpaid council tax and parking fines.

  • Thurrock Council (09 006 694)

    Report Upheld Council tax 03-Feb-2010

    Summary: Thurrock Council charged an illegal £400 fee for administering a council tax payment plan it had agreed as an alternative to making a man bankrupt.

  • Manchester City Council (07B10432)

    Report Upheld Council tax 22-Sep-2009

    Summary: There were "significant failings" in the way Manchester City Council used bankruptcy proceedings to recover council tax debt.