Recent reports in this category are shown below:
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Telford & Wrekin Council (24 022 335)
Statement Closed after initial enquiries Council tax 16-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of council tax matters. This is because most of the complaint is late, and for more recent matters there is insufficient evidence of fault to justify an investigation. We cannot investigate part of the complaint as it relates to court proceedings.
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Preston City Council (25 005 985)
Statement Closed after initial enquiries Council tax 16-Sep-2025
Summary: We will not investigate this complaint about the Council’s actions regarding Mrs X’s council tax account. This is because further investigation would not lead to a different outcome.
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Calderdale Metropolitan Borough Council (25 009 460)
Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Sep-2025
Summary: We will not investigate this complaint about Council tax and housing benefit because there is a right of appeal to a tribunal.
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City of York Council (25 010 164)
Statement Closed after initial enquiries Council tax 16-Sep-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.
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City of Bradford Metropolitan District Council (25 010 213)
Statement Closed after initial enquiries Council tax 16-Sep-2025
Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.
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Statement Upheld Council tax support 16-Sep-2025
Summary: We will not investigate this complaint about how the Council considered Mrs X’s reported change in circumstances in relation to her council tax support and housing benefit. The Council has agreed to issue formal decisions, enabling Mrs X to use her appeal rights if necessary. This is sufficient to remedy the injustice we would likely find had been caused by its actions if we investigated.
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Cherwell District Council (25 003 655)
Statement Closed after initial enquiries Other 16-Sep-2025
Summary: We cannot investigate Mr X’s complaint the Council refused his request for a Valuation Tribunal appeal decided entirely on the papers to meet his disability-related needs. This is because the complaint overlaps with the role of the Tribunal to decide how to handle the issue.
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London Borough of Newham (25 004 312)
Statement Upheld Council tax 16-Sep-2025
Summary: We will not investigate this complaint about Council Tax arrears and enforcement. This is because the injustice caused was remedied during the Council’s complaints process.
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Kirklees Metropolitan Borough Council (25 006 010)
Statement Closed after initial enquiries Council tax 15-Sep-2025
Summary: We will not investigate this complaint about the Council’s pursuit of Mr X for outstanding council tax arrears. This is because Mr X has right of appeal to the Valuation Tribunal and it would be reasonable for him to use it.
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London Borough of Hackney (25 004 137)
Statement Closed after initial enquiries Council tax 15-Sep-2025
Summary: We will not investigate Miss X’s complaint about Council Tax recovery and communication as it is unlikely we would find fault. We cannot investigate action within Court proceedings. And the Information Commissioner’s Office is better placed to consider a data protection complaint.