Decision search
Your search has 50691 results
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London Borough of Southwark (24 013 312)
Statement Closed after initial enquiries Other 21-Nov-2024
Summary: We will not investigate Mr X’s complaint the Council fraudulently altered parts of its Constitution. The complaint is late.
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London Borough of Hackney (24 013 737)
Statement Closed after initial enquiries Child protection 21-Nov-2024
Summary: We will not investigate Mr X’s complaint about children services actions. The Council has now agreed to reply to his complaint, and it is reasonable to expect Mr X to comply with its requests.
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Bristol City Council (24 014 733)
Statement Closed after initial enquiries Parking and other penalties 21-Nov-2024
Summary: We cannot investigate Mr B’s complaint that a charge he has to pay for a road charging contravention is too high. This is because Mr B could have raised this matter as part of his appeal to the Traffic Penalty Tribunal.
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St Helens Metropolitan Borough Council (24 014 795)
Statement Closed after initial enquiries Highway repair and maintenance 21-Nov-2024
Summary: We will not investigate Mrs B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.
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East Hertfordshire District Council (24 014 119)
Statement Closed after initial enquiries Other 20-Nov-2024
Summary: We will not investigate this complaint about an alleged data breach as it is best dealt with by the Information Commissioner’s Office.
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Brighton & Hove City Council (23 012 961)
Statement Not upheld Special educational needs 20-Nov-2024
Summary: Ms X complains the Council has failed to deliver the provision set out in her child, Y’s, EHCP and has failed to make alternative educational provision. We have concluded our investigation having not made a finding of fault. The evidence demonstrates the Council made offers of suitable alternative provision whilst it searched for a permanent placement for Y. Offers proposed by the Council were available and accessible to Y.
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Surrey County Council (23 017 161)
Statement Upheld School transport 20-Nov-2024
Summary: Miss X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Miss X’s appeal. The Council has agreed to apologise and make a payment to recognise the uncertainty caused.
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Surrey County Council (23 017 190)
Statement Upheld School transport 20-Nov-2024
Summary: Mrs X complained about how the Council considers school transport applications for children in her village. We do not find fault with how the Council assesses these applications. We find the Council at fault for delays in considering Mrs X’s initial application and stage one appeal, and for providing incorrect information. We recommend the Council apologise and make a payment to recognise the uncertainty caused.
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Hampshire County Council (23 017 812)
Statement Not upheld Residential care 20-Nov-2024
Summary: We found fault with the end of life care provided to Mrs Y by the Nursing Home. The Nursing Home pay Mrs Y’s daughter, Ms X, a symbolic financial remedy in recognition of the distress this caused.
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Oak Lodge Nursing Home (23 017 812a)
Statement Upheld Other 20-Nov-2024
Summary: We found fault with the end of life care provided to Mrs Y by the Nursing Home. The Nursing Home pay Mrs Y’s daughter, Ms X, a symbolic financial remedy in recognition of the distress this caused.