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  • Birmingham City Council (24 012 640)

    Statement Closed after initial enquiries Allocations 21-Nov-2024

    Summary: We will not investigate this complaint about the Council’s decision to close the complainant’s housing application due to a lack of supporting documents. This is because there is insufficient evidence of fault by the Council.

  • Durham County Council (24 014 193)

    Statement Closed after initial enquiries Councillor conduct and standards 21-Nov-2024

    Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.

  • London Borough of Merton (24 014 457)

    Statement Closed after initial enquiries Planning applications 21-Nov-2024

    Summary: We will not investigate this complaint about how the Council dealt with the complainant’s planning application. This is because the complainant has appealed to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.

  • Sheffield City Council (24 014 590)

    Statement Closed after initial enquiries Other 21-Nov-2024

    Summary: Miss X says the Council has failed to respond to her concerns about a data breach and her request for information. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Miss X to complain to the Information Commissioner’s Office as it is better placed to investigate.

  • London Borough of Barnet (24 011 715)

    Statement Closed after initial enquiries Other 21-Nov-2024

    Summary: We will not investigate this complaint about the Council’s response to Ms X’s subject access requests under the GDPR legislation and its use of her personal data. This is because the Information Commissioner’s Office is best placed to deal with such issues.

  • Transport for London (24 011 835)

    Statement Closed after initial enquiries Parking and other penalties 21-Nov-2024

    Summary: We will not investigate this complaint about a Penalty Charge Notice. Miss X used her right of appeal to London Tribunals and the law says we cannot investigate the matter.

  • Great Yarmouth Borough Council (24 011 875)

    Statement Closed after initial enquiries Other 21-Nov-2024

    Summary: We cannot investigate the Council’s handling of works to a wall and garage on Mr X’s garden boundary. This is because we cannot investigate complaints in connection with the Council’s actions as a landlord of social housing.

  • Birmingham City Council (24 010 446)

    Statement Closed after initial enquiries Child protection 21-Nov-2024

    Summary: We will not investigate this complaint about the Council’s decision that Miss X’s children needed to be subject to child protection plans. There is not enough evidence of fault by the Council to warrant our further involvement.

  • Brentwood Borough Council (24 010 504)

    Statement Closed after initial enquiries Planning applications 21-Nov-2024

    Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against a breach of planning control. There is not enough evidence of fault in the Council’s actions to justify an investigation.

  • Essex County Council (24 013 249)

    Statement Upheld Special educational needs 21-Nov-2024

    Summary: We will not investigate Ms X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Ms X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

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