Decision search
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Surrey County Council (23 016 411)
Statement Upheld Alternative provision 04-Dec-2024
Summary: Ms X complained her child was out of school since April 2022 and received no education. The Council upheld her complaint, and we found it offered a suitable remedy. The Council also said it would put alternative provision in place. We found the Council failed to do so, but it has agreed to provide a further remedy for the additional missed education.
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South Gloucestershire Council (23 017 976)
Statement Not upheld School transport 04-Dec-2024
Summary: Miss X complains the Council unreasonably denied transport assistance for her child, and refused to backdate the support once the decision was overturned. The Ombudsman finds no fault with the Council for how it reached the decisions made on Miss X’s application for travel assistance.
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London Borough of Merton (24 010 134)
Statement Closed after initial enquiries Homelessness 04-Dec-2024
Summary: We will not investigate this complaint about the Council’s actions in relation to Miss X’s homelessness. There is insufficient evidence of fault to justify investigation. It was also reasonable for Miss X to use her statutory right of appeal to the county court against the Council’s decision she made herself intentionally homeless.
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London Borough of Hounslow (24 011 012)
Statement Closed after initial enquiries Allocations 04-Dec-2024
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.
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City of York Council (24 011 053)
Statement Closed after initial enquiries Refuse and recycling 04-Dec-2024
Summary: We will not investigate this complaint about missed recycling collections. The complainant has confirmed collections are now made according to the published schedule. We consider further investigation would not lead to a different outcome.
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London Borough of Hounslow (24 011 292)
Statement Closed after initial enquiries Homelessness 04-Dec-2024
Summary: We cannot investigate this complaint about the Council’s decision that the complainant does not qualify for housing under the homelessness rules. This is because the complainant is using her appeal rights.
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Warwickshire County Council (24 011 354)
Statement Closed after initial enquiries Child protection 04-Dec-2024
Summary: We will not investigate this complaint about the Council making Mr X subject to a child protection plan when he was under 18. There is not enough evidence of fault by the Council to warrant our further involvement.
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London Borough of Enfield (24 005 191)
Statement Closed after initial enquiries Refuse and recycling 04-Dec-2024
Summary: We will not investigate this complaint about the lack of consultation to changes to the trucks which collect the complainant’s recycling and missed collections. Complaints about events occurring more than 12 months ago are late and we have seen no reason why Mrs X could not have contacted us much sooner. And we do not consider Mrs X has suffered a significant personal injustice from intermittent missed recycling collections which are collected the following day.
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Swindon Borough Council (24 006 663)
Statement Upheld Refuse and recycling 04-Dec-2024
Summary: Mrs X complained the Council failed to collect her household and recycling waste and respond when she reported the missed collections. We find the Council at fault in relation to the missed collections which caused Mrs X avoidable frustration, distress, and inconvenience. The Council has already apologised to Mrs X. The Council has agreed to make a symbolic payment for the injustice caused.
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Herefordshire Council (24 008 653)
Statement Closed after initial enquiries Child protection 04-Dec-2024
Summary: We cannot investigate this complaint about how the Council treated Mrs X when she sought to complain about a safeguarding matter. A legal bar prevents us investigating the substantive matter underlying the complaint, and a court ruling prevents us investigating how the Council dealt with Mrs X’s complaint about it.