Decision search
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Royal Borough of Windsor and Maidenhead Council (24 021 273)
Statement Upheld Special educational needs 01-Sep-2025
Summary: Mrs P complained about problems with the Council in issuing and amending her young son’s (Child X) Education, Health and Care Plan (EHC Plan), as well as its alleged failure to provide him speech and language therapy. Based on the available evidence, we found the Council delayed issuing an amended EHC Plan and failed to meet with Mrs P to discuss its proposed amendments. We also found the Council failed to secure the therapy provision identified in Child X’s EHC Plans. This caused an injustice to Child X, as well as Mrs P who paid for privately arranged therapy herself. The Council has agreed to our recommendations to remedy this.
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Shropshire Council (25 003 543)
Statement Closed after initial enquiries Planning applications 01-Sep-2025
Summary: We will not investigate this complaint about the Council’s handling of a listed building consent application. There is insufficient evidence that fault by the Council has caused the complainant a significant personal injustice, and it is reasonable to expect her to pursue any data protection concerns with the Information Commissioner.
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Cambridgeshire County Council (24 012 374)
Statement Upheld Assessment and care plan 31-Aug-2025
Summary: The Council was at fault for the delay in reviewing Mr X’s adult son, Mr Y’s, needs assessment and care and support plan and for failing to provide overnight respite. It also delayed responding to Mr X’s complaint. This caused Mr X and other family members significant frustration and distress and meant they had to provide unpaid support, without a break, for an extended period. The Council has agreed to apologise to Mr X and make payments to Mr X and other family members. It has also agreed to provide evidence of the improvements it made following Mr X’s complaint including to ensure outstanding cases are reviewed and that there are plans to mitigate risks where reviews identify delays in providing services.
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Chelmsford City Council (24 013 658)
Statement Not upheld Pollution 31-Aug-2025
Summary: Mr X complained about the Council’s investigation into dust nuisance from a nearby business. The Council investigated Mr X’s concerns without fault. It was satisfied the business has taken all reasonable steps to mitigate the dust and that no statutory nuisance exists.
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Birmingham City Council (24 015 217)
Statement Upheld Refuse and recycling 31-Aug-2025
Summary: Mr X complained the Council has failed to provide a replacement pod for his recycled paper and cardboard despite first requesting this in April 2022. He also complained the collection crew damaged his recycling bin in December 2024 and the Council has failed to replace it. We found the significant delay in providing a replacement pod amounts to fault. The Council will apologise and make a payment to Mr X.
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Birmingham City Council (24 015 382)
Statement Upheld Allocations 31-Aug-2025
Summary: Mr B complained that the Council delayed processing his homelessness application, which affected his priority on the housing register. We find that the Council failed to properly deal with Mr B’s homelessness application and delayed awarding Mr B additional priority on the Council’s housing register. The Council has agreed to apologise, backdate Mr B’s housing priority and make a payment to Mr B. It has also agreed to make service improvements.
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Oldham Metropolitan Borough Council (24 016 215)
Statement Closed after initial enquiries Charging 31-Aug-2025
Summary: We will not investigate this complaint the Council completed an unannounced social care visit. There is not enough evidence of fault to justify our involvement.
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Wiltshire Council (24 017 754)
Statement Not upheld Charging 31-Aug-2025
Summary: Ms A complained that the Council delayed in moving her mother Ms X to appropriate alternative accommodation and as such has caused personal financial loss to Ms X. We find there was no fault on the part of the Council. No-one had legal authority over Ms X’s finances and no move could be achieved until deputyship was resolved.
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Birmingham City Council (24 018 222)
Statement Upheld Refuse and recycling 31-Aug-2025
Summary: Mr X complained the Council has repeatedly failed to collect his recycling waste as scheduled since July 2024. We found the Council’s repeated failure to collect Mr X’s recycling when collecting his neighbours’ is fault. This fault has caused Mr X frustration and inconvenience. The Council will apologise and make a payment to Mr X.
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London Borough of Hackney (25 009 278)
Statement Closed after initial enquiries Other 31-Aug-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a request for reasonable adjustments. It is late and there is no good reason to exercise discretion and investigate now.