Decision search
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London Borough of Tower Hamlets (23 021 071)
Statement Upheld Special educational needs 04-Dec-2024
Summary: Ms B complained about the provision of therapies and activity sessions in accordance with her son D’s Education, Health and Care Plan between September 2020 and July 2022. We found some fault. We consider the Council has offered an adequate remedy for the Occupational Therapy and Speech and Language Therapy but did not acknowledge the failure to provide the activity sessions. The Council has agreed to pay £1165 for the missed sessions and to improve its procedures for the future.
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North Yorkshire Council (23 021 317)
Statement Upheld Special educational needs 04-Dec-2024
Summary: Ms X complained the Council failed to provide her daughter, Z, with the education and support in her Education, Health and Care Plan. She also complained its communication with her was poor. There was fault in the Council’s communication with Ms X, which caused her frustration. The Council has already provided an appropriate remedy for this. We have not investigated the complaint regarding the educational provision, as this was connected to a matter which Ms X appealed to a tribunal.
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Kent County Council (23 021 427)
Statement Upheld Special educational needs 04-Dec-2024
Summary: The Council significantly delayed carrying out an Education, Health and Care Needs Assessment for Ms X’s child, Z. Its communication and complaint handling was also delayed. These faults caused Ms X and Z uncertainty, frustration and distress. In recognition of the injustice caused, the Council has agreed to pay Ms X £700. As service improvements are already underway at this Council, we have not repeated the recommendations again here.
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Tameside Metropolitan Borough Council (24 000 028)
Statement Upheld Building control 04-Dec-2024
Summary: Ms X complained the Council delayed taking action to ensure her neighbour’s property was safe. We find the Council at fault for failing to communicate with Ms X about these delays. The Council has agreed to apologise to Ms X and make a payment to acknowledge the uncertainty this caused.
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Willow Tower Opco 1 Limited (24 001 104)
Statement Upheld Residential care 04-Dec-2024
Summary: Mrs D complained about the oral care provided to Mrs B while she was in a care home, how medication was administered and failure to communicate with her. The care provider failed to follow its policy on oral care, failed to inform Mrs D when a tooth fell out and misled her about whether it would send the further response to her complaint. An apology, writing off some care fees, payment to Mrs D and a reminder to staff is satisfactory remedy.
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Suffolk County Council (24 003 067)
Statement Upheld Transport 04-Dec-2024
Summary: Mss B complained that the Council had failed to consider the psychological aspects of her condition when assessing her application for Blue Badge. We found some fault in the Council’s actions. The Council has reconsidered the decision and we do not consider any further remedy is appropriate
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Sefton Metropolitan Borough Council (24 003 749)
Statement Closed after initial enquiries Planning applications 04-Dec-2024
Summary: We will not investigate Mrs X’s complaint about the Council granting planning permission to a neighbouring property for a rear extension, a change of its use to a children’s home, and how officers considered the impacts of the development on her amenity. There is not enough evidence of fault in the Council’s planning decision‑making process to warrant us investigating. We also cannot achieve the outcome she seeks.
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Birmingham City Council (24 004 310)
Statement Closed after initial enquiries Allocations 04-Dec-2024
Summary: We will not investigate this complaint about the Council’s decision to allocate Ms X a two bedroom property rather than a three bedroom one. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Tunbridge Wells Girls Grammar School (24 004 996)
Statement Upheld School admissions 04-Dec-2024
Summary: Mrs X complains about a school admission appeal panel’s decision to refuse her appeal. The appeal panel was at fault as it failed to properly consider all the evidence submitted by Mrs X in support of her appeal. As a result, Mrs X cannot be satisfied that she received a fair appeal. The School has agreed to remedy this injustice by arranging a fresh appeal for Mrs X.
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Bournemouth, Christchurch and Poole Council (23 012 732)
Statement Upheld Homelessness 04-Dec-2024
Summary: Mr X complained about the way the Council dealt with him when he asked it for help with housing. Mr X said he spent time in unsuitable accommodation and believed he missed out on gaining social housing. We found the Council at fault for how long it took to assess Mr X’s homelessness and decide to owe him the main housing duty. We also found the Council at fault for the way it handled his housing register application. To remedy the injustice caused the Council agreed to apologise to Mr X, make a payment to recognise the distress caused and the time he spent without accommodation and carry out a service improvement.