Decision search
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Basildon Borough Council (24 015 244)
Statement Closed after initial enquiries Planning applications 04-Dec-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has the right to appeal to the Planning Inspector.
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Sefton Metropolitan Borough Council (24 015 392)
Statement Closed after initial enquiries Other 04-Dec-2024
Summary: We will not investigate Ms X’s complaint about a data breach by the Council. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This complaint is better considered by the Information Commissioner’s Office .
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London Borough of Tower Hamlets (24 015 521)
Statement Closed after initial enquiries Safeguarding 04-Dec-2024
Summary: We will not investigate this complaint about the Council’s actions with respect to Miss X’s late relative, Mr Y. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence to indicate Miss X is a suitable person to raise complaints on Mr Y’s behalf given there was a registered attorney in place.
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London Borough of Croydon (24 014 092)
Statement Closed after initial enquiries Parking and other penalties 04-Dec-2024
Summary: We will not investigate this complaint about a penalty charge notice that the Council issued. The Council has cancelled it and ordered that it be reimbursed in full. Further investigation would not lead to a different outcome.
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London Borough of Lambeth (24 014 239)
Statement Closed after initial enquiries Council tax 04-Dec-2024
Summary: We will not investigate this complaint about Council tax liability and billing as there is a right of appeal to a Valuation Tribunal.
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London Borough of Brent (24 014 333)
Statement Closed after initial enquiries Housing benefit and council tax benefit 04-Dec-2024
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to award a severe disability premium on top of her housing benefit. This is because it is reasonable for her to appeal to a tribunal.
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Epsom & Ewell Borough Council (23 021 033)
Statement Not upheld Other 04-Dec-2024
Summary: We found no fault on Mr F’s complaint about the Council failing to follow procedure when considering and granting consent for development of land within the green belt. Nor was there fault on his complaint about it failing to take enforcement action for breaches of planning consent.
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West Sussex County Council (23 020 341)
Statement Upheld Assessment and care plan 04-Dec-2024
Summary: Mr X complains on behalf of Mr Y. He complains that the Council failed to arrange a care provider for Mrs Z to enable her to live in her own home and delayed in carrying out a care assessment. The Council was at fault as it delayed in carrying out a care needs assessment for Mrs Z and did not explore where she wanted to live when it eventually carried out the assessment. As a result, Mrs Z was prevented from returning home with a care package. The fault also caused distress and uncertainty to Mr Y which the Council has agreed to remedy by apologising and making a symbolic payment of £500 to him.
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Brighton & Hove City Council (23 020 374)
Statement Upheld Special educational needs 04-Dec-2024
Summary: Ms X complains the Council delayed providing education to her child after she could no longer home educate Child Y. This meant Child Y was without suitable education. The Ombudsman finds fault with the Council for delaying providing education, however the Council has already remedied the injustice.
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Oldham Metropolitan Borough Council (23 020 508)
Statement Upheld Other 04-Dec-2024
Summary: The Council identified failings in some areas of care provided to Ms X. It also acknowledged a delay in dealing with Ms X’s complaint about this, but it failed to offer an adequate remedy for the injustice caused.