Decision search
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Oxfordshire County Council (24 008 945)
Statement Closed after initial enquiries Charging 04-Dec-2024
Summary: We will not investigate this complaint about adult social care charges. The Council assessed the person needed residential care, which they received, and which the Council assessed the person could pay for. An Ombudsman investigation would be unlikely to reach a different outcome or achieve the outcome the complainant wants of a refund of care charges.
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London Borough of Waltham Forest (24 009 083)
Statement Closed after initial enquiries Enforcement 04-Dec-2024
Summary: We will not investigate this complaint about the Council’s involvement in matters relating to multiple issues with a property he lets to tenants. We have not seen enough evidence of fault to justify investigating, further investigation would not lead to a different outcome. And we cannot achieve the outcome the complainant is seeking. Also, it is reasonable to expect Mr X to complain to the Information Commissioner if he believes the Council is withholding information.
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Tameside Metropolitan Borough Council (24 009 245)
Statement Closed after initial enquiries Council tax 04-Dec-2024
Summary: We will not investigate this complaint about targeted attacks on the complainants in relation to their council tax. This is because there is insufficient evidence of fault causing injustice.
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Leicester City Council (24 009 342)
Statement Closed after initial enquiries Assessment and care plan 04-Dec-2024
Summary: We will not investigate X’s complaint about the support their adult child received from the Council between 2019 and 2022. The complaint is late and there are no good reasons to exercise discretion to investigate. In addition, we are unlikely to find evidence of fault and cannot achieve the outcome X wants.
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Kirklees Metropolitan Borough Council (24 009 717)
Statement Closed after initial enquiries Child protection 04-Dec-2024
Summary: We cannot investigate this complaint about what happened during court proceedings. The law prevents us from investigating complaints about matters that are being, or have been, considered in a court.
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Westmorland and Furness Council (24 009 769)
Statement Closed after initial enquiries Other 04-Dec-2024
Summary: We will not investigate this complaint about a social worker. Further investigation would not lead to a different outcome.
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London Borough of Harrow (24 011 365)
Statement Closed after initial enquiries Child protection 04-Dec-2024
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s complaints. We cannot investigate complaint handling in isolation where the substantive matters of the complaint are ones we could not investigate. The substantive matters are ones that either directly formed part of court action, or could reasonably have been raised in court proceedings. We also could not investigate earlier matters from 2020 robustly even if they were unconnected to the court action.
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Wokingham Borough Council (24 011 759)
Statement Closed after initial enquiries Refuse and recycling 04-Dec-2024
Summary: We will not investigate this complaint about the way the Council decided to introduce wheeled bins and alternate weekly collections. He also complains the Council refused to meet him to discuss the matter. We cannot investigate matters which affect all or most people in a Council’s area. And we do not consider the Council to be at fault in refusing to meet the complainant.
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Essex County Council (24 001 445)
Report Upheld Residential care 04-Dec-2024
Summary: Mrs X complained about the Council’s decision to move her late husband Mr X from a local residential care setting to another one which was further away. She said the Council failed to consider her objections and denied her an opportunity to pay top up fees for Mr X. The Council only responded to her complaint after moving Mr X to another residential care setting.
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Lincolnshire County Council (24 013 613)
Statement Closed after initial enquiries Child protection 03-Dec-2024
Summary: We will not investigate Mrs X’s complaint about a social worker allocated to her granddaughter’s case. This is because there is no sign of fault in the Council’s decision not to consider her complaint because she does not have parental responsibility for her granddaughter.