Decision search
Your search has 54124 results
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Teignbridge District Council (25 015 110)
Statement Closed after initial enquiries Other 23-Oct-2025
Summary: We will not investigate this complaint about the date a councillor vacancy was declared as this does not cause the complainant a level of personal injustice that would warrant our further involvement.
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Brighton & Hove City Council (25 017 009)
Statement Closed after initial enquiries Council tax 23-Oct-2025
Summary: We will not investigate this complaint about the Council removing a Severely Mentally Impaired exemption from Mrs X’s Council Tax account. Mrs X has the right to appeal to the Valuation Tribunal and it is reasonable to expect her to do so.
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Salford City Council (24 015 305)
Statement Closed after initial enquiries Council tax 23-Oct-2025
Summary: We will not investigate this complaint about council tax. This is because we cannot investigate court proceedings. Mrs X can appeal other matters and part of her complaint is premature.
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London Borough of Bromley (24 017 764)
Statement Upheld Special educational needs 23-Oct-2025
Summary: Mrs X complained the Council failed and delayed issuing her child, Y’s final Education, Health and Care (EHC) Plans following annual reviews in 2023 and 2024. She also complained the failures caused Y to miss provision that could have supported their progression. We found delays in the EHC Plan review process; this is fault resulting in delayed appeal rights and avoidable frustration, distress, uncertainty and educational opportunity. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
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Suffolk County Council (24 018 288)
Statement Upheld Safeguarding 23-Oct-2025
Summary: Mr X complained about the standard of the care the Council commissioned care home provided to his late wife. He also complained about the Council’s handling of the retrospective safeguarding enquiry. We find the Council was at fault for its delays in completing the retrospective safeguarding enquiry and review and for its failure to keep Mr X properly updated. The care home was at fault for failing to follow its falls policy, its record keeping and for how it handled Mr X’s wife’s food and fluid intake. These faults caused Mr X uncertainty, distress and upset. The Council has agreed to apologise to Mr X, make a payment to him and implement service improvements.
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Statement Upheld Charging 23-Oct-2025
Summary: Mr X complains the Council failed to offer Mrs Y a choice of accommodation and wrongly charged her a top up fee. We found the failure to offer Mrs Y alternative accommodation which did not require a top up is fault. The Council will apologise for any uncertainty this caused.
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Southend-on-Sea City Council (24 021 686)
Statement Closed after initial enquiries Charging 22-Oct-2025
Summary: We will not investigate Mr X’s complaint about his father being charged for his care home placement. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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North Yorkshire Council (24 021 900)
Statement Upheld Special educational needs 22-Oct-2025
Summary: Mr B complained that the Council delayed in completing an Education, Health and Care (EHC) needs assessment and issuing an EHC Plan for his son C. He also complained that the Council did not make any alternative educational provision for C during this period. We found fault causing injustice. The Council has agreed to apologise to Mr B and C and make a symbolic payment of £2250.
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Sheffield City Council (24 023 339)
Statement Upheld Transport 22-Oct-2025
Summary: The Council failed to properly consider relevant medical information when assessing Mr X’s application for a blue badge. Consequently, Mr X suffered unnecessary worry, stress and inconvenience.
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Wyre Forest District Council (24 023 465)
Statement Closed after initial enquiries Enforcement 22-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because there is not enough evidence of fault to justify investigating.