Decision search
Your search has 51109 results
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Rother District Council (24 012 568)
Statement Not upheld Enforcement 13-Apr-2025
Summary: Mrs B complained that the Council delayed in taking enforcement action against unauthorised work to a neighbouring property. We accept the process took a long time but we have not found fault with the actions of the Council.
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Statement Upheld Special educational needs 13-Apr-2025
Summary: Mrs X complained the Council has not properly delivered the provision in her child’s Education Health and Care Plan since 2021. The Ombudsman finds the Council at fault which caused injustice. The Council has agreed to apologise and make a payment to Mrs X.
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Wakefield City Council (24 013 313)
Statement Closed after initial enquiries Trees 13-Apr-2025
Summary: We cannot investigate Mr X’s complaint about Council delay in deciding and telling him about a planning application as he appealed to the Planning Inspector. We will not investigate his complaint about the Council’s handling of his complaint as it is not a good use of our resources.
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Derbyshire County Council (24 013 816)
Statement Closed after initial enquiries Special educational needs 13-Apr-2025
Summary: We cannot investigate Miss X’s complaint about the Council’s failure to name a school on her child’s Education Health and Care Plan. This is because she has used her right of appeal to a tribunal about the same matter. It is unlikely investigation into other matters would lead to a different outcome.
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Lincolnshire County Council (24 003 962)
Statement Upheld Assessment and care plan 13-Apr-2025
Summary: Ms X complained about the Council’s Care Act assessment, the amount and inconsistency of care she received, and how it communicated with her and shared her information. We found fault and a service failure by the Council which meant Ms X did not receive all the care and support she was entitled to and experienced distress. The Council will apologise and make payment to acknowledge the injustice this caused her.
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Statement Upheld Special educational needs 13-Apr-2025
Summary: Mrs X complained the Council delayed updating her child’s Education, Health and Care Plan following the annual review meeting in February 2024. Mrs X also complained the Council to failed to secure the promised educational provision for her child by September 2024. We found fault with the Council delaying for four and a half months in completing the annual review process of Mrs X’s child’s Education, Health and Care Plan. We also found fault with the Council naming an incorrect educational placement in the Education, Health and Care Plan. The Council agreed to apologise to Mrs X and pay her £200 for the avoidable distress and inconvenience caused. The Council also agreed to complete an annual review of Mrs X’s child’s Education, Health and Care Plan in which it considers access to education and the request to complete a reassessment.
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Lancashire County Council (24 004 288)
Statement Not upheld Friends and family carers 13-Apr-2025
Summary: Mrs X complains the Council wrongly claims she is caring for her grandchildren as a private arrangement and has failed to provide appropriate support. We found there is no evidence of fault in the way the Council carried out the investigation under the statutory complaints procedure. The Council has accepted and acted on the investigations findings and recommendations and we cannot add anything significant to the investigation.
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Lancashire County Council (24 013 991)
Statement Upheld Special educational needs 13-Apr-2025
Summary: Dr X complained the Council took too long to assess her child for an Education, Health and Care Plan, and that it delayed issuing the final Plan. The Council was at fault. This caused Dr X avoidable uncertainty and frustration, for which the Council should apologise and pay her £2,400. It should also issue Dr X’s child’s Education, Health and Care Plan.
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West Northamptonshire Council (24 016 374)
Statement Closed after initial enquiries Council tax 13-Apr-2025
Summary: We will not investigate this complaint about council tax arrears and a refund. This is because there is insufficient evidence of injustice.
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Statement Closed after initial enquiries School transport 13-Apr-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s request for home to school transport. There is not enough evidence of fault by the Council for us to question its decision. Also, the Council has now granted transport which is the outcome Ms X wanted. An investigation by the Ombudsman would not lead to different outcome or achieve anything more.