Decision search
Your search has 51110 results
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London Borough of Lambeth (24 004 620)
Statement Closed after initial enquiries Child protection 10-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the Council stopping her contact with her grandchild. The law prevents us from investigating anything that has been the subject of court proceedings. It would be reasonable for Mrs X to take her concerns about court ordered contact arrangements back to court.
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Statement Upheld Special educational needs 10-Apr-2025
Summary: Ms X complained about the Council’s delays in issuing her son’s Education, Care and Health Plan in time for phase transfer and following an annual review in March 2024. She also complained about lack of suitable education between September 2024 and December 2024 when the Council failed to find a secondary school place and delay in the Council’s response to her complaint. We found the Council was at fault for lack of accurate record keeping, delay in issuing Plans and responding to Ms X’s complaint. The Council agreed to pay Ms X for the avoidable distress and uncertainty and issue reminders to staff.
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Essex County Council (24 014 613)
Statement Closed after initial enquiries Transport 10-Apr-2025
Summary: We will not investigate Mrs X’s complaint about her son’s transport journey time being too long. This is because there is insufficient evidence of fault. In addition, the fault has not caused any significant injustice.
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London Borough of Lewisham (24 014 944)
Statement Upheld Homelessness 10-Apr-2025
Summary: The Council was at fault for failing to provide Ms X with interim accommodation when she was homeless and heavily pregnant. As a result, Ms X gave birth without anywhere to live and continues to sofa surf with her newborn. The Council was also at fault for poor communication and delay accepting the main housing duty. The Council has agreed to apologise, provide Ms X with temporary accommodation, make payments to her, and act to improve its services.
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Dacorum Borough Council (24 017 970)
Statement Closed after initial enquiries Planning applications 10-Apr-2025
Summary: We will not investigate this complaint about the way the Council decided to approve a planning application. There is not enough evidence of fault to justify an investigation.
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Braintree District Council (24 018 297)
Statement Closed after initial enquiries Planning applications 10-Apr-2025
Summary: We will not investigate this complaint about the way the Council decided to approve a planning application for a site next to the complainant’s home. There is not enough evidence of fault in the Council’s actions. Also we do not consider Ms X has suffered a significant personal injustice.
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Essex County Council (24 018 542)
Statement Closed after initial enquiries Alternative provision 10-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s failure to provide alternative provision. There is inadequate evidence of fault to warrant investigation
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Derbyshire County Council (24 018 587)
Statement Closed after initial enquiries Direct payments 10-Apr-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to stop her daughter’s direct payments in October 2024 and about an outstanding debt the Council says needs to be paid back. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further outcomes.
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Cheshire West & Chester Council (24 018 786)
Statement Closed after initial enquiries Assessment and care plan 10-Apr-2025
Summary: We will not investigate this complaint about funding for an adult social care respite stay in a residential care home. The complaint is a late complaint as the complainant knew about the matters two years ago. There are no good reasons the complaint could not have been made to us sooner.
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London Borough of Southwark (24 018 793)
Statement Closed after initial enquiries Allocations 10-Apr-2025
Summary: We will not investigate this complaint about how the Council considered the housing occupied by the complainant and her family. We cannot investigate how it handled repairs, and there is not enough evidence of fault in the way it has considered her housing priority to justify investigating.