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City of Bradford Metropolitan District Council (24 007 332)
Statement Upheld Special educational needs 21-Apr-2025
Summary: Ms X complained that the Council failed to provide full-time education and special educational provision for her son (Y). She also complained about the Council’s delay in reviewing Y’s Education Health and Care Plan, its failure to re-assess Y’s speech and language needs and to communicate with her. We found fault with the Council. This fault caused injustice to Y and Ms X. The Council has agreed to apologise and make payments to recognise Y’s loss of provision and Ms X’s distress. The Council has also agreed to reimburse Ms X for the cost of a Speech and Language Therapy report.
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Gloucestershire County Council (24 007 719)
Statement Upheld Assessment and care plan 21-Apr-2025
Summary: Mrs X complained the Council has not made reasonable allowances for Disability Related Expenses for her son. We found fault with the Council’s rationale of declining a Disability Related Expense for Cetaphil. We did not find fault with the Council’s other decisions but are aware new evidence is now available to Mrs X. The Council agreed to reconsider its decision about declining a Disability Related Expense for Cetaphil. The Council also agreed to write to Mrs X to detail what evidence it needs so it can reconsider other Disability Related Expense requests.
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London Borough of Lambeth (24 008 427)
Statement Upheld Homelessness 21-Apr-2025
Summary: Miss X complained that the Council did not deal properly with her homelessness application. The Council delayed providing temporary accommodation, did not complete a suitability review, did not provide suitable accommodation and did not provide a proper complaint response. Miss X suffered delay and uncertainty. The Council should apologise to Miss X, pay Miss X £1750, review its processes and provide guidance to staff.
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Coventry City Council (24 008 640)
Statement Upheld Homelessness 21-Apr-2025
Summary: Mr X complains the Council failed to consider his medical conditions when reviewing his housing application. We find fault with the Council for failing to communicate effectively with him. We have agreed a symbolic payment for the frustration and distress caused.
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London Borough of Sutton (24 008 656)
Statement Upheld Special educational needs 21-Apr-2025
Summary: On behalf of her daughter, K, Mrs B complained the Council failed to complete an annual review and provide the provision detailed in her daughters Education, Health and Care Plan. We have found the Council at fault for a delay in issuing the final Education, Health and Care Plan and a delay in transferring the Education, Health and Care Plan to a new Council. This caused distress, frustration and uncertainty for K and Mrs B. The Council has agreed to apologise and make a symbolic payment to K and Mrs B to remedy the injustice caused.
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Southampton City Council (24 009 554)
Statement Upheld Charging 21-Apr-2025
Summary: On behalf of his mother, Mrs B, Mr Z complained about the way the Council handled Mrs B’s care charges following a change to her financial circumstances in November 2022. We have found the Council at fault for failing to recalculate Mrs B’s care charges to include the agreed discretionary disregard of her property. This has caused the family distress, frustration and uncertainty. The Council has agreed to apologise and provide Mr Z an updated breakdown of Mrs B’s care charges.
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Statement Upheld Special educational needs 21-Apr-2025
Summary: Miss X complained the Council delayed issuing her child, Y’s, Education, Health and Care Plan. She says this resulted in Y missing out on a suitable education and their special educational needs provision. The Council delayed issuing Y’s Plan and delayed Miss X’s right of appeal to the SEN Tribunal. This was fault. The Council has agreed to apologise to Miss X and make a payment to remedy the impact of its actions.
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Devon County Council (24 011 453)
Statement Not upheld Transport 21-Apr-2025
Summary: Miss X complained the Council failed to properly consider her blue badge applications under the hidden disabilities criteria. She said this negatively impacts her due to the anxiety and stress she experiences when travelling. We did not find the Council at fault for how it decided to decline her applications.
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Cumberland Council (24 011 491)
Statement Upheld Safeguarding 21-Apr-2025
Summary: Mr and Mrs X complained the Council failed to inform them of the outcome of a safeguarding investigation, which caused them distress and uncertainty. The Council has accepted fault and apologised. This is appropriate to remedy the injustice caused. The Council also delayed responding to their complaints, which was fault and this caused them further uncertainty. The Council has agreed to apologise and make a service improvement.
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London Borough of Bromley (24 011 536)
Statement Upheld Special educational needs 21-Apr-2025
Summary: Mx G complained the Council failed to issue an education, health and care (EHC) plan after a review, delayed completing a reassessment of her needs, did not secure educational provision in accordance with her existing EHC plan, and failed to honour an agreement to provide a personal budget to fund her provision, meaning her mother, Mrs P, had to do this instead. We consider the Council was at fault on all points of complaint. This caused uncertainty and distress to Mx G and Mrs P, for which the Council has agreed to apologise and offer a financial remedy.