Decision search
Your search has 51109 results
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London Borough of Barnet (24 022 843)
Statement Closed after initial enquiries Councillor conduct and standards 14-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.
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Erewash Borough Council (24 023 094)
Statement Closed after initial enquiries Council tax 14-Apr-2025
Summary: We will not investigate this complaint about Council tax premiums because there is a right of appeal to a Valuation Tribunal. There is no evidence of fault by the Council in its publicity of the premium.
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Calderdale Metropolitan Borough Council (24 023 109)
Statement Closed after initial enquiries Council tax 14-Apr-2025
Summary: We will not investigate this complaint about Council tax liability because there was a right of appeal to a Valuation Tribunal.
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Birmingham City Council (25 000 672)
Statement Closed after initial enquiries Highway repair and maintenance 14-Apr-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to take the Council to court.
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Coventry City Council (24 006 911)
Statement Not upheld Domiciliary care 13-Apr-2025
Summary: Mr X complained about the care provided to his wife by a care provider arranged by the Council. Mr X also complained the Council did not appropriately consider his concerns. He says the Council’s actions caused avoidable distress and worry and resulted in him having to complete his wife’s care. We found no fault by the Council.
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London Borough of Bromley (24 007 654)
Statement Upheld Special educational needs 13-Apr-2025
Summary: Ms B complained the Council failed to put in place provision in her daughter’s education, health and care plan. I am satisfied some of the claimed missing provision was in place but the Council failed to put in place the speech and language therapy. The Council also failed to make its own enquiries with the school when Ms B complained. That means Ms B’s daughter missed out on speech and language therapy and Ms B experienced distress. An apology, payment to Ms B and reminder to officers is satisfactory remedy.
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London Borough of Croydon (24 009 654)
Statement Upheld Assessment and care plan 13-Apr-2025
Summary: Miss X complains the Council has failed to assess her needs as her son’s carer properly, leaving her without support. The Council was at fault over the way it did her 2024 carer’s assessment. It needs to apologise, make a symbolic payment to her, and reassess her needs as her son’s carer. The Council also needs to take action to improve its working practices.
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Leeds City Council (24 009 672)
Statement Closed after initial enquiries Other 13-Apr-2025
Summary: Ms X complains the Council advised her to have contact with her ex-partner despite a history of domestic abuse. We will not investigate this complaint. This is because it is about the Council’s actions during court proceedings which the law prevents us investigating, and related matters that are not separable from the court proceedings.
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Tunbridge Wells Borough Council (24 010 067)
Statement Not upheld Parking and other penalties 13-Apr-2025
Summary: Mr X complained about poor signage, which led to the Council issuing him with several Penalty Charge Notices. He also complained the Council’s enforcement agent’s behaviour was unreasonable and did not consider his vulnerability. We have not investigated Mr X’s complaint about poor signage and the Penalty Charge Notices as it was reasonable for him to have applied to the Traffic Enforcement Centre to reinstate his right of appeal. We find no fault with how the enforcement agent dealt with Mr X.
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London Borough of Harrow (24 010 787)
Statement Upheld Homelessness 13-Apr-2025
Summary: We will not investigate this complaint about temporary accommodation provided to the complainant by the Council being unsuitable for her household’s medical needs. Were we to investigate, it is likely we would find fault causing the complainant injustice because the Council did not carry out a review of its decision in accordance with the Housing Act 1996. However, the Council has remedied any injustice to the complainant during our consideration of the complaint and so further investigation by us would not lead to a different outcome.