Decision search
Your search has 55054 results
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High Peak Borough Council (25 011 695)
Statement Closed after initial enquiries Council tax 19-Dec-2025
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her council tax debt. This is because there is not enough evidence of fault. We will not investigate Miss X’s complaint about poor communication because any injustice is not significant enough to justify our involvement.
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Westminster City Council (25 011 820)
Statement Closed after initial enquiries Allocations 19-Dec-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Statement Closed after initial enquiries Trees 19-Dec-2025
Summary: We will not investigate Ms X’s complaint about tree works in a conservation area because there is not enough evidence of fault. We will not investigate Ms X’s complaint about the Council’s communication because further investigation would not lead to a different outcome.
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Kent County Council (25 012 477)
Statement Closed after initial enquiries Highway repair and maintenance 19-Dec-2025
Summary: We will not investigate this complaint about highway repairs and maintenance works because any injustice is not significant enough to justify our involvement and it is not a good use of public resources to investigate complaints about complaint procedures, if we are unable to deal with the substantive issue.
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North Tyneside Metropolitan Borough Council (25 013 409)
Statement Closed after initial enquiries Other 19-Dec-2025
Summary: We will not investigate this complaint about a vehicle the Council removed as an abandoned vehicle. This is because further investigation is unlikely to find evidence of fault.
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Nuneaton & Bedworth Borough Council (25 014 158)
Statement Closed after initial enquiries Disabled facilities grants 19-Dec-2025
Summary: We will not investigate this complaint about Mr X’s disagreement with the Council over adaptations to his home under the Disabled Facilities Grant scheme. This is because further investigation is unlikely to find evidence of fault by the Council.
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Hampshire County Council (25 014 180)
Statement Closed after initial enquiries Trees 19-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council not taking appropriate action in relation to a tree damaging his property. This is because there is insufficient evidence of fault by the Council and we cannot achieve the outcome Mr X wants.
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Westminster City Council (25 014 920)
Statement Closed after initial enquiries Child protection 19-Dec-2025
Summary: We will not investigate Miss Y’s complaint about the actions of the Council’s children’s and housing services. The law prevents us from investigating complaints about the start of court action or what happened in court, and the earlier matters relate too closely to the court proceedings.
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North Hertfordshire District Council (25 021 104)
Statement Closed after initial enquiries Council tax 19-Dec-2025
Summary: We will not investigate this complaint about the Council’s council tax reduction scheme. This is because we cannot achieve the outcome Miss B seeks.
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Brighton & Hove City Council (23 020 868)
Statement Upheld Other 19-Dec-2025
Summary: Mrs X complains about the care and support provided to her daughter after her autism diagnosis. Based on current evidence I have found fault by the Trust and the Council. However, they have accepted this and provided a suitable remedy for most of the complaint. We have recommended the Trust apologises for distress caused by fault relating to a delayed referral for therapy. We have also recommended the Trust acts to ensure safeguards are in place to prevent similar fault in future.