Decision search
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Statement Closed after initial enquiries Child protection 23-Mar-2025
Summary: We will not investigate this complaint about the actions of a social worker. This is because the complaint concerns actions which are not separable from those considered in court, which the law says we cannot investigate.
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Essex County Council (24 018 269)
Statement Upheld Special educational needs 23-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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North Yorkshire Council (24 018 664)
Statement Closed after initial enquiries School transport 23-Mar-2025
Summary: We cannot investigate this complaint about a decision made by the Council relating to school transport routes. This is because the complaint is made on behalf of a public body.
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North Northamptonshire Council (24 018 696)
Statement Closed after initial enquiries Child protection 23-Mar-2025
Summary: We will not investigate this complaint about the content of a report considered by a Child Protection Conference. This is because our intervention would achieve nothing significant.
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City of Bradford Metropolitan District Council (24 018 043)
Statement Closed after initial enquiries School transport 23-Mar-2025
Summary: We will not investigate this complaint that the Council was at fault in refusing the complainant’s appeal for school transport for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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London Borough of Hammersmith & Fulham (24 005 141)
Statement Upheld Trees 21-Mar-2025
Summary: Ms A complained the Council failed to properly maintain a tree around her property and gave her incorrect information about who was responsible for it. We found the Council at fault for delays in responding to Ms A and delay in taking action when Ms A raised her concerns. The Council agreed to apologise to Ms A and make a payment to recognise the avoidable distress it caused her.
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Statement Upheld Special educational needs 21-Mar-2025
Summary: Mrs X complained the Council failed to complete an Education, Health and Care needs assessment for her child within legal timescales and is still ongoing. She also said it failed to provide an education for her child for a long period. This has caused significant frustration, distress and uncertainty, and affected her child’s wellbeing and educational attainment. We found the Council at fault. The Council has agreed to apologise and make symbolic payments to remedy the injustice.
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London Borough of Brent (24 007 246)
Statement Upheld Council tax 21-Mar-2025
Summary: Ms D complained the Council made an incorrect credit to her council tax account. Nearly two years later it started sending her threatening letters, but did not provide an explanation why she owed the money. We uphold the complaint. The Council has made an offer for the distress caused to Ms D which is appropriate. It has also agreed to apologise and to our recommendations about improvements to the service it provides.
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London Borough of Bromley (24 007 666)
Statement Upheld Homelessness 21-Mar-2025
Summary: Mr X complained the Council provided him and his family with temporary accommodation which was unsuitable. We found fault by the Council. This caused Mr X and his family a significant injustice because they were in unsuitable accommodation for 12 months. The Council agreed to apologise to Mr X and his family, make a payment in recognition of the injustice caused and clear the rent arrears it says they owe for the temporary accommodation.
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North Yorkshire Council (24 008 512)
Statement Upheld Special educational needs 21-Mar-2025
Summary: Mrs X complained the Council failed to provide Y with a suitable full-time education when he could not attend school and failed to secure the provision in his Education, Health and Care Plan. We find the Council was at fault for failing to properly consider the education Y received for the academic year 2023/24 and for the way it communicated with Miss X. The Council has agreed to apologise for the uncertainty this caused Mrs X, make a symbolic payment to acknowledge the distress and uncertainty and provide service improvements.