Decision search
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North East Lincolnshire Council (24 008 520)
Statement Upheld Special educational needs 21-Mar-2025
Summary: Mrs X complained the Council failed to secure provision set out in Mr Y’s Education, Health and Care Plan and failed to ensure the plan was reviewed on time. We find fault with the way the Council secured provision for Mr Y and for delays in reviewing his Education, Health and Care Plan, causing distress and uncertainty. The Council has agreed to apologise to Mrs X and Mr Y, make a payment to recognise the injustice caused and act to prevent recurrence.
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Norfolk County Council (24 008 765)
Statement Upheld Special educational needs 21-Mar-2025
Summary: Mr Y complained on behalf of Miss X that the Council failed to ensure the provision in Miss X’s daughter’s education, health and care plan was in place. Mr Y also said the Council’s complaints response failed to incorporate the evidence Miss X provided. We find the Council did fail to properly consider some of the evidence provided by Miss X. This caused uncertainty to Miss X and her daughter. The Council has agreed to make several recommendations to address this injustice caused by fault.
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City of Bradford Metropolitan District Council (23 004 952)
Statement Upheld Enforcement 21-Mar-2025
Summary: Mrs C complained the Council’s Planning Enforcement Team did not carry out a proper investigation into a large outbuilding in a neighbouring garden. She says it is too large and the Council has not dealt with issue of increased ground levels. The Council’s communications with her have been poor. Mrs C says she feels the structure is unsafe and so a danger to her family. We uphold the complaint, due to delay. The Council has agreed to our recommendations.
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Leicester City Council (23 019 872)
Statement Upheld Allocations 21-Mar-2025
Summary: Mr X complained the Council failed to respond to his review requests about its homelessness and housing allocation priority decisions. We found there was delay in the Council’s responses to Mr X’s requests which caused him distress and uncertainty. The Council agreed to apologise to Mr X and pay him a remedy to recognise the injustice its actions caused Mr X.
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Suffolk County Council (24 001 150)
Statement Upheld Charging 21-Mar-2025
Summary: There was no fault in the way the Council decided not to involve Mr D in care planning for his mother, nor was there fault in the way the Council decided the care plan. There was some fault in its record keeping regarding NHS continuing health care funding but this did not cause an injustice.
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Southend-on-Sea City Council (24 002 812)
Statement Upheld Other 21-Mar-2025
Summary: Ms X, on behalf of Mr Y, complained the Council failed to reimburse monies stolen from his bank account by a carer. Mr Y is elderly and lives on a limited income and so has missed out on enjoying his money. The Council, now aware Ms X is unable to accept the offer of repayment by the care provider, has agreed to repay the amount to Mr Y. I consider this, along with the payment of interest for the time Mr Y has been without the money, amounts to a suitable remedy.
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Wealden District Council (24 012 354)
Statement Closed after initial enquiries Other 21-Mar-2025
Summary: We will not investigate this complaint that a member of the Council’s planning department failed to disclose an interest they have in planning applications in the area where the complainant lives. This is because the complainant has not suffered significant injustice. We cannot investigate decisions made by the Planning Inspector.
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Bristol City Council (24 012 966)
Statement Upheld Disabled facilities grants 21-Mar-2025
Summary: Ms C complained the Council failed to provide residential services to her mother, Mrs D, while it carried out adaptations to her bathroom. The Council was at fault for failing to properly consider a change in Mrs D’s needs. This resulted in Mrs D privately paying for nursing care. To remedy the complaint the Council has agreed to apologise to Mrs D and Ms C, repay nursing care fees, and make service improvements.
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Suffolk County Council (24 014 096)
Statement Upheld Special educational needs 21-Mar-2025
Summary: Mrs X complained the Council failed to get suitable advice from the relevant professionals for her child’s Education, Health and Care Plan reassessment. Mrs X complained the Council refused to cover the cost she incurred getting relevant advice. We found fault with the Council failing to get Educational Psychologist input for Mrs X’s child’s Education, Health and Care Plan reassessment. The Council instead relied on the professional advice sourced by Mrs X but refused to reimburse this. The Council agreed to apologise to Mrs X for failing to get the relevant input, rebate the cost of the Clinical Psychologist advice she got and pay her £100 for the inconvenience and frustration caused.
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London Borough of Hounslow (24 014 599)
Statement Closed after initial enquiries Parking and other penalties 21-Mar-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled his application for a parking permit. We would not be able to achieve a worthwhile outcome by investigating this complaint.