Decision search
Your search has 50317 results
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London Borough of Tower Hamlets (24 021 679)
Statement Closed after initial enquiries Other 25-Mar-2025
Summary: We cannot investigate this complaint about the response that HM Coroner and a coroner’s officer provided to X. This is because these actions relate to coronial proceedings and are not an administrative function of the Council. Therefore, we have no power to investigate.
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Birmingham City Council (24 022 045)
Statement Closed after initial enquiries Council tax 25-Mar-2025
Summary: We will not investigate this complaint about an alledged data breach of the complainant’s personal data by the Council. This is because the Information Commissioners’ Office is the most appropriate body to handle complaints relating to data protection legislation. There is no evidence to suggest it would be unreasonable for the complainant to complain to this body and so we have no jurisdiction to investigate this complaint.
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East Sussex County Council (24 022 090)
Statement Closed after initial enquiries School admissions 25-Mar-2025
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s application for a school place. An investigation would not achieve a different outcome.
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London Borough of Southwark (24 022 380)
Statement Closed after initial enquiries Other 25-Mar-2025
Summary: We will not investigate Mr B’s complaint about the Council’s delay returning a £25 deposit. This is because Mr B has not suffered a serious or significant injustice which would justify our involvement.
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London Borough of Bromley (24 004 058)
Statement Upheld Licensing 24-Mar-2025
Summary: Mrs J complained the Council has not taken effective action to ensure her landlord addresses disrepair in her home. The Council was at fault, because it cannot show it has made robust, evidence-based decisions, and has not escalated its action in response to the landlord’s failure to comply. The Council has agreed to formally apologise to Mrs J and offer her a financial remedy, as well as issuing guidance to relevant staff on the importance of keeping detailed records.
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Leicester City Council (24 005 252)
Statement Upheld Special educational needs 24-Mar-2025
Summary: Ms C complained the Council failed to ensure her son (X) received all the provision set out in his Education, Health, and Care plan. We found X had access to or received most of the provision he should have, but some limited provision was not delivered or was delayed. This was a service failure which caused Ms C and X some injustice. The Council should apologise and make payment to Ms C to acknowledge this.
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Surrey County Council (24 005 595)
Statement Upheld Special educational needs 24-Mar-2025
Summary: the Council failed to amend Mr F’s daughter G’s Education, Health and Care (EHC) Plan to name her school following an order from the SEND Tribunal over a year ago. The Council has not completed the re-assessment of G’s needs it agreed to undertake, and G has not received any occupational therapy (OT) in her Plan since the conclusion of Mr F’s appeal. The Council has agreed a remedy for the injustice this caused.
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North Yorkshire Council (24 005 596)
Statement Not upheld Enforcement 24-Mar-2025
Summary: Mr X complained that the Council has failed to take adequate action in respect of a large kennel erected in his neighbour’s garden without planning permission. He says he has suffered distress because of the daily noise and frustration at the lack of action. We found no fault on the Council’s part.
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Oxfordshire County Council (24 006 454)
Statement Upheld Domiciliary care 24-Mar-2025
Summary: Mrs X complains about the care her late mother (Mrs Y) received at the care home, OSJCT Langford View, arranged for her by the Council. The care home’s records do not support what it said to Mrs X when responding to her complaint. It also failed to record her daughter’s visit to Mrs Y. While this did not impact significantly on Mrs Y’s care, the Council needs to apologise for the distress caused and work with the care home to improve its record keeping.
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Lincolnshire County Council (24 006 512)
Statement Upheld School transport 24-Mar-2025
Summary: We have found fault with the Council for the way it reached its decision to refuse school transport for Mrs X’s son. This caused Mrs X the injustice of arranging transport for her son as her disability means she is unable to drive. The Council agreed to apologise to Mrs X for its error and reimburse Mrs X for the equivalent mileage allowance.