Decision search
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Durham County Council (24 008 842)
Statement Upheld Enforcement 21-Mar-2025
Summary: Mrs X complained that the Council failed follow its own procedure when dealing with her reports of breaches of planning regulations which she said affected the value of her property and caused frustration. We find the Council at fault for significant delays in deciding whether to initiate enforcement action and not taking corrective action when it said it would. We find this caused Mrs X injustice. The Council has agreed to apologise, make a symbolic payment, and decide whether it will take enforcement action.
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London Borough of Islington (24 009 597)
Statement Closed after initial enquiries Safeguarding 21-Mar-2025
Summary: We will not investigate this complaint about the Council’s response to a coroner’s prevention of future deaths report. Although the complainant disagrees with the Council’s response, there is no fault in process. It is for the coroner to decide if any further action is necessary following the Council’s response. There is no worthwhile outcome to achieve from an Ombudsman investigation.
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Hertfordshire County Council (24 010 715)
Statement Upheld Special educational needs 21-Mar-2025
Summary: Miss X complained about the Council’s actions in relation to her child’s, Y, Education, Health and Care (EHC) Plan. The Council was at fault. It delayed providing educational provision for Y. As a result, Y missed educational provision for two terms. It also caused Miss X distress. The Council has apologised to Miss X and offered her a remedial payment which was appropriate. The Council has agreed to offer Miss X a further payment to acknowledge the distress caused.
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London Borough of Redbridge (24 010 726)
Statement Closed after initial enquiries Allocations 21-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council placing her in unsuitable accommodation and its delay in changing her banding priority for housing. This is because the complaint is late.
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Statement Upheld Homelessness 21-Mar-2025
Summary: Ms X complained about the Council’s advice when she was given an eviction notice by her landlord. We found the Council at fault. The Council has offered to cover Ms X's court costs and make a payment in recognition of her time and trouble in making a complaint. The Council has agreed to make a further payment in recognition of the distress caused by its fault. The Council has also agreed to carry out service improvements to avoid a repeat of the fault identified.
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Leeds City Council (24 011 265)
Statement Closed after initial enquiries Rights of way 21-Mar-2025
Summary: We will not investigate this complaint about the Council’s failure to ensure the complainant’s right of access across her neighbour’s property is always clear. We cannot consider complaints about the Council’s management of its social housing. And we cannot achieve the outcome the complainant is seeking.
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Warrington Council (24 011 311)
Statement Closed after initial enquiries Antisocial behaviour 21-Mar-2025
Summary: We will not investigate Mr X’s complaint about how the Council’s dealt with reports of antisocial behaviour. This is because the complaint does not meet the tests in our Assessment code on how we decide which complaints to investigate.
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Devon County Council (24 018 162)
Statement Not upheld Transport 21-Mar-2025
Summary: The Council awarded Mr X a blue badge before the commencement of enquiries from this office. The complaint will be discontinued because there is no ongoing injustice to Mr X, and there could be no worthwhile outcome from any investigation by this office.
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Crawley Borough Council (24 018 198)
Statement Closed after initial enquiries Other 21-Mar-2025
Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of outstanding injustice to warrant an investigation.
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Kent County Council (24 018 564)
Statement Closed after initial enquiries Child protection 21-Mar-2025
Summary: We will not investigate this complaint about an assessment report produced by the Council in response to a safeguarding referral. This is because investigation would not achieve the outcome the complainant is seeking.