Decision search
Your search has 50317 results
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London Borough of Richmond upon Thames (24 017 040)
Statement Upheld Assessment and care plan 25-Mar-2025
Summary: We will not investigate this complaint about inappropriate communication with family about adult social care provision to a relative. The Council has apologised and explained the actions taken to prevent recurrence. It is unlikely we would add to that or achieve anything further. There is not a significant unremedied injustice to justify an Ombudsman investigation.
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ClientsInFocus Limited (24 017 336)
Statement Closed after initial enquiries Charging 25-Mar-2025
Summary: We will not investigate Ms X’s complaint about the quality of care provided by her father’s care provider. This is because an investigation would not lead to any worthwhile outcomes. In addition, we are not likely to find fault and some matters are outside of our jurisdiction.
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Stoke-on-Trent City Council (24 017 405)
Statement Closed after initial enquiries Noise 25-Mar-2025
Summary: We cannot investigate Mr X’s complaint about how the Council considered his reports of noise and anti-social behaviour. Part of his complaint is late and there are no good reasons it could not have been made sooner. Nor will we investigate the parts that are not late, because there is not enough evidence of fault by the Council to warrant an investigation into these other parts of his complaint.
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Wigan Metropolitan Borough Council (24 017 499)
Statement Closed after initial enquiries School exclusions 25-Mar-2025
Summary: We will not investigate this complaint about a school’s decision to exclude Miss X’s child because there is not enough evidence of fault in the appeal process. We cannot investigate other school actions and Miss X has not yet complained to the Council about any failure to provide the education set out in an Education Health and Care Plan.
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London Borough of Hillingdon (24 017 519)
Statement Closed after initial enquiries Other 25-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to plant up an area which is subject to persistent flytipping or take action in relation to her neighbour’s boundary wall. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Lancashire County Council (24 017 623)
Statement Upheld Special educational needs 25-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Tameside Metropolitan Borough Council (24 017 833)
Statement Closed after initial enquiries Assessment and care plan 25-Mar-2025
Summary: We will not investigate this complaint about Mr and Mrs Y’s adult social care. Complaints relating to Mr Y are late and there is not a good reason for the delay in bringing these matters to the Ombudsman. We could not achieve a different outcome in relation to Mrs Y’s financial assessments and charging.
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Norwich City Council (24 017 862)
Statement Closed after initial enquiries Housing benefit and council tax benefit 25-Mar-2025
Summary: We will not investigate Ms X’s complaint about a Council decision to stop her housing benefit. There is a right of appeal to a tribunal and it is reasonable for her to use it.
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Milton Keynes Council (24 017 950)
Statement Upheld Looked after children 25-Mar-2025
Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
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London Borough of Lambeth (24 018 021)
Statement Closed after initial enquiries Licensing 25-Mar-2025
Summary: We will not investigate this complaint about the Council’s actions following her reports of concerns about the operation of a licensed premises. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant can ask the Council for a review of the premises license. If she is dissatisfied with the outcome of the review process she can appeal to the magistrates’ court against the Council’s decision.