Decision search
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North Tyneside Metropolitan Borough Council (24 015 275)
Statement Closed after initial enquiries Special educational needs 27-Jan-2025
Summary: We will not investigate Miss X’s complaint about her child’s education. Miss X has appealed to a tribunal which places the complaint outside our jurisdiction.
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London Borough of Redbridge (24 015 694)
Statement Closed after initial enquiries Allocations 27-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s assessment of her housing application. The complaint is late and there are no good reasons to consider it now.
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Hertsmere Borough Council (24 015 764)
Statement Closed after initial enquiries Traffic management 27-Jan-2025
Summary: We will not investigate this complaint about parking in the complainant’s street. This is because there is insufficient evidence of fault by the Council.
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South Downs National Park Authority (24 015 770)
Statement Closed after initial enquiries Planning applications 27-Jan-2025
Summary: We will not investigate this complaint about how the Authority dealt with the complainant’s planning applications. This is because the complainant had the right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.
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Cheshire East Council (24 015 774)
Statement Closed after initial enquiries Other 27-Jan-2025
Summary: We will not investigate this complaint about the imposition of a Community Infrastructure Levy as there is a right of appeal to a Planning Inspector and the Valuation Office Agency.
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London Borough of Haringey (24 015 551)
Statement Closed after initial enquiries Other 27-Jan-2025
Summary: We will not investigate Ms X’s complaint about the conduct of a Council officer, or about delays in the Council’s complaints process. The Council said it reminded staff about appropriate language and apologised for the delays. An investigation is unlikely to achieve any other outcome.
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Stockport Metropolitan Borough Council (24 015 603)
Statement Closed after initial enquiries Child protection 27-Jan-2025
Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s children. The matter has been considered in court, so we have no power to investigate it as well. It is open to Mr X to refer the matter back to the courts for compensation.
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West Sussex County Council (23 010 868)
Statement Upheld Assessment and care plan 27-Jan-2025
Summary: We upheld a complaint the Council gave wrong advice to a Care Provider supporting Mrs X’s late husband who wanted to enter a residential detox placement. We found the Council wrongly advised he would not be eligible for financial support because he jointly owned a home with Mrs X. The result of this wrong advice is that it caused Mrs X distress, as she does not know if later events, including the death of her husband, may have been different. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to remedy that distress (and that caused by some poor complaint handling) and to improve its service.
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Royal Borough of Greenwich (24 013 740)
Statement Closed after initial enquiries Child protection 25-Jan-2025
Summary: We will not investigate this complaint about the Council’s response to the complainant’s concerns about his children’s welfare. This is because we cannot achieve the outcomes the complainant is seeking.
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West Northamptonshire Council (24 000 493)
Statement Upheld Special educational needs 24-Jan-2025
Summary: Mrs X complains the Council delayed issuing Child Y’s Education, Health and Care Plan and failed to arrange alternative provision. The Ombudsman finds fault with the Council for the delay in issuing the plan, and the delay in accepting it had a Section 19 duty to provide alternative provision. The Council has agreed to pay financial remedies in recognition of the injustice caused.