Decision search
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Birmingham City Council (23 021 437)
Statement Closed after initial enquiries Trees 27-Jan-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to remove a tree from its current location, and its handling of the matter. There is not enough evidence of fault to justify investigating.
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London Borough of Lambeth (24 001 697)
Statement Upheld Homelessness 27-Jan-2025
Summary: Ms X complains the Council delayed in providing interim accommodation when she became homeless, then did not properly consider the suitability of accommodation it provided. There was fault by the Council which caused Ms X and her children the avoidable distress of eviction, and then to remain in unsuitable accommodation once rehoused. The Council agreed to apologise and pay a financial remedy. We did not recommend actions for the Council to address the failings in its homeless service. It has already recently updated us on progress against its Housing Needs Service Improvement Plan following fault identified in other cases.
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High Peak Borough Council (24 002 008)
Statement Upheld Council tax 27-Jan-2025
Summary: We found fault on Mrs S’s complaint made on behalf of her son, about the Council failing to communicate with her about his council tax when aware he was a vulnerable adult. This caused stress as it issued a summons. It failed to act under its recovery policy or on his request. The agreed action remedies the injustice caused.
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London Borough of Sutton (24 002 345)
Statement Upheld Homelessness 27-Jan-2025
Summary: Mrs X complained the Council failed to act on her reports that mould, damp and excessive dust in her temporary accommodation have made the property unsuitable for her and her family. We found evidence of fault in how the Council responded to Mrs X’s concerns. The Council agreed to review the suitability of Mrs X’s temporary accommodation and make a payment in recognition of the inconvenience and frustration caused to her.
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Bristol City Council (24 002 867)
Statement Upheld Homelessness 27-Jan-2025
Summary: Ms X complains the Council was at fault in the way it dealt with Mr and Mrs Y’s housing situation. We found fault because the Council delayed moving Mr and Mrs Y from unsuitable temporary accommodation causing distress. We have recommended a suitable remedy for the injustice caused so have completed our investigation.
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London Borough of Haringey (24 003 176)
Statement Upheld Assessment and care plan 27-Jan-2025
Summary: Mr X complained the Council failed to reassess the home care package provided to his mother which caused uncertainty about whether it was meeting her needs. We have found fault by the Council in the delay in responding to the reassessment request and in not completing a carers assessment. We consider the agreed action of an apology, symbolic payment and procedural reviews provides a suitable remedy.
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Staffordshire County Council (24 003 398)
Statement Upheld Charging 27-Jan-2025
Summary: Mrs X complained about the way the Council dealt with the financial assessment for her mother, Mrs Y. We did not find fault with the Council’s decision to include a funeral plan in Mrs Y’s financial assessment. However, the Council was at fault for delaying the completion of the financial assessment and its response to Mrs X’s complaint. This caused Mrs X distress and uncertainty. The Council has agreed to apologise and make a payment to Mrs X to recognise this.
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Statement Upheld Planning applications 27-Jan-2025
Summary: Mr X complained the Council failed to meet publicity requirements for a planning application which meant he missed his opportunity to make representations. We have found fault by the Council but consider the agreed action of an effective apology and symbolic payment provides a suitable remedy.
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Lincolnshire County Council (24 006 923)
Statement Closed after initial enquiries Rights of way 27-Jan-2025
Summary: We will not investigate this complaint about the Council failing to prevent a right of way from being obstructed by growing crops. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Southwark (24 007 733)
Statement Upheld Allocations 27-Jan-2025
Summary: There were avoidable delays by the Council in assessing Ms T’s housing allocation application. This caused frustration and uncertainty to Ms T. The Council has offered a further remedy which remedies Ms T’s personal injustice.