Decision search
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Statement Closed after initial enquiries Highway repair and maintenance 27-Jan-2025
Summary: We will not investigate Mr B’s complaint that his car has been damaged by potholes on Council roads. This is because it is reasonable for him to pursue his compensation claim by taking the Council to court.
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Bournemouth, Christchurch and Poole Council (24 013 902)
Statement Closed after initial enquiries Homelessness 27-Jan-2025
Summary: We will not investigate this complaint about homelessness applications because the complainant could have used his appeal rights and because there is insufficient evidence of fault by the Council.
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Birmingham City Council (24 013 993)
Statement Closed after initial enquiries School transport 27-Jan-2025
Summary: We will not investigate this complaint about the Council’s response to the complainant’s concerns about the driver of her son’s school transport. This is because investigation would not lead to the outcome she is seeking.
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Harlow District Council (24 014 051)
Statement Closed after initial enquiries Allocations 27-Jan-2025
Summary: We will not investigate this complaint. The Council was entitled to change its housing allocations policy and to apply the change to Mrs X. Any communication problems about this did not cause significant enough injustice to warrant us investigating. The Council’s moving Mrs X to different temporary accommodation was consistent with its legal duty. Mrs X could reasonably have used her review right about the new accommodation’s suitability.
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Statement Closed after initial enquiries Other 27-Jan-2025
Summary: We will not investigate this complaint about the Council’s response to the complainant’s report of an attack by a dog. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
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London Borough of Redbridge (24 014 238)
Statement Closed after initial enquiries Building control 27-Jan-2025
Summary: We will not investigate this complaint about the Council’s refusal to remove a record of a building control contravention from its website registered against Ms X’s property. This is because an investigation is unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Derbyshire County Council (24 014 265)
Statement Closed after initial enquiries Traffic management 27-Jan-2025
Summary: We will not investigate this complaint about the Council’s responsibility to ensure there is proper signage information for utility road works in its area. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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London Borough of Brent (24 014 582)
Statement Closed after initial enquiries Parking and other penalties 27-Jan-2025
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
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East Cambridgeshire District Council (24 014 641)
Statement Closed after initial enquiries Noise 27-Jan-2025
Summary: We will not investigate this complaint about the Council’s handling of a noise nuisance complaint. There is not enough evidence of fault by the Council to warrant an investigation.
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Suffolk County Council (24 013 064)
Statement Upheld Special educational needs 27-Jan-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.