Decision search
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London Borough of Croydon (24 001 095)
Statement Upheld Homelessness 24-Jan-2025
Summary: Mr X complained the Council delayed assessing his homelessness application, failed to provide timely support to relieve his homelessness and failed to respond properly to his complaint through the complaints’ process. The Council was at fault for delay, for not considering whether to offer interim accommodation earlier and for delays in its complaints process. The Council has agreed to apologise and make a payment to Mr X to acknowledge the distress and frustration caused and to review its procedures to ensure it communicates effectively with those without computer literacy.
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Statement Upheld Charging 24-Jan-2025
Summary: Mrs X complained the Council took too long to complete a financial assessment for her husband’s care. She stated the delay meant her husband commissioned care he could not afford, and they have accrued debt for his care costs, which they would otherwise have avoided. We found fault by the Council for delay in completing Mr X’s financial assessment and, on the balance of probabilities, that he commissioned care he would otherwise have avoided. The Council agreed to apologise to Mrs X and reduce the outstanding invoice for Mr X’s care costs.
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East Riding of Yorkshire Council (24 001 996)
Statement Not upheld Planning applications 24-Jan-2025
Summary: X complained about the change in the terms of a landscaping condition which was imposed by the Council when it approved a planning application. X said their amenity will be affected because planting will not begin before another planting season has passed. There was no evidence of fault in the way the Council made its decision.
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Leeds City Council (24 002 371)
Statement Upheld Other 24-Jan-2025
Summary: Ms X complains the Council did not meet Mrs Y care and support needs. She says this impacted Mrs Y’s wellbeing. We find the Council at fault which caused Mrs Y injustice. The Council has agreed to apologise to Mrs Y, issue her reviewed care and support plan and take service improvement action.
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Birmingham City Council (24 003 456)
Statement Upheld Special educational needs 24-Jan-2025
Summary: We have found the Council at fault for failing to secure the Special Educational Needs provision in Mrs X’s daughter’s Education, Health and Care Plan. The Council agreed to apologise, make a symbolic payment, and put the provision in place as soon as possible.
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Hertfordshire County Council (24 007 239)
Statement Upheld Alternative provision 24-Jan-2025
Summary: Mrs X complains the Council did not provide her child with suitable alternative provision. She says this impacted her child’s education and wellbeing. We find the Council at fault which caused injustice. The Council has agreed to apologise and make payments to Mrs X and her child.
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Lincolnshire County Council (24 007 299)
Statement Closed after initial enquiries Other 24-Jan-2025
Summary: We will not investigate this complaint that the Council falsely claimed the complainant’s children were Children in Need, and that it was at fault in its responses to her subsequent complaint and her Right to Rectification request. This is because there is nothing significant to be gained from investigation.
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Birmingham City Council (24 005 845)
Statement Upheld Allocations 24-Jan-2025
Summary: The Council was at fault in its consideration of Mr X’s housing application and his local connection. It has agreed our recommended remedy.
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Kent County Council (24 006 616)
Statement Upheld Charging 24-Jan-2025
Summary: Mr X complained about how the Council carried out a financial assessment in respect of his mother, Mrs Y’s, care home placement. There was fault in how the Council carried out Mrs Y’s financial assessment and how it responded to Mr X’s complaint. This caused Mr X avoidable distress for which the Council agreed to apologise and pay a financial remedy. It also agreed to review when it refers people for financial assessments and arrange a briefing for staff on costs of disregarded properties.
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Wiltshire Council (24 004 647)
Statement Closed after initial enquiries Special educational needs 24-Jan-2025
Summary: We will not investigate Mrs X’s complaint about Education Health and Care Plan issues. We are unlikely to find fault and it is reasonable to expect her to appeal to the Tribunal.