Decision search
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City of Doncaster Council (24 007 750)
Statement Upheld Charging 27-Jan-2025
Summary: Ms X complained about the result of a financial assessment. She said the Council has not accounted for her mortgage, which means she doesn’t have enough money to live on. The Council is at fault for failing to explain in detail how it treats different mortgages in its policy and applying this to Ms X’s case, causing her emotional and financial distress. It has agreed to a package of remedies.
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London Borough of Sutton (24 007 832)
Statement Not upheld Safeguarding 27-Jan-2025
Summary: Mrs X complained about how the Council handled a safeguarding concern she raised about her mum, Mrs Y. We find no fault in the Council’s actions or its decision making.
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Wakefield City Council (24 009 318)
Statement Closed after initial enquiries Residential care 27-Jan-2025
Summary: Mrs X complained that the care provider, on behalf of the Council, failed to respond to her concerns about safeguarding her relative, Mrs Y, did not report safeguarding incidents, and did not keep adequate records. We will not investigate Mrs X’s complaint because there are not enough indications of fault for us to investigate, and we are unlikely to add to the response she has already received from the care provider.
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Earls Lodge Care Home (24 009 318a)
Statement Closed after initial enquiries Mental health services 27-Jan-2025
Summary: Mrs X complained that the care provider, on behalf of the Council, failed to respond to her concerns about safeguarding her relative, Mrs Y, did not report safeguarding incidents, and did not keep adequate records. We will not investigate Mrs X’s complaint because there are not enough indications of fault for us to investigate, and we are unlikely to add to the response she has already received from the care provider.
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Elmbridge Borough Council (24 005 685)
Statement Upheld Enforcement 27-Jan-2025
Summary: Mr B says the Council failed to properly investigate a breach of planning control and relied on inaccurate information when responding to his complaint. There is no fault in how the Council considered the breach of planning control. The Council failed to explain the dates used in the complaint response properly. An apology is satisfactory remedy.
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Derbyshire County Council (24 006 053)
Statement Upheld Highway repair and maintenance 27-Jan-2025
Summary: Ms X said the drains failed during heavy rainfall which caused flooding in her basement and the manhole cover on her driveway to come off. Ms X complained the Council has not done the repair work which means she cannot use her drive, and she is worried her basement will flood again. She would like the Council to fix the problem and repair the manhole cover. The Council is at fault for delay in carrying out repair works and agreed to a financial remedy for the distress caused.
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Dudley Metropolitan Borough Council (24 006 607)
Statement Closed after initial enquiries Antisocial behaviour 27-Jan-2025
Summary: We will not investigate Mr X’s complaint the Council failed to act on his reports noise nuisance. There is not enough evidence of fault to justify our involvement.
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Wirral Metropolitan Borough Council (24 005 030)
Statement Not upheld Charging 27-Jan-2025
Summary: Ms F complained about how the Council dealt with her requests for adult social care support since summer 2023 and its charges for a respite placement. We did not find the Council at fault. It could only act and provide the support Ms F agreed to, and it was entitled to charge her for care costs she had received following the outcome of its financial assessment. Other parts of Ms F’s complaint were not investigated as these were late or related to a private family dispute.
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North Lincolnshire Council (24 005 557)
Statement Not upheld Other 27-Jan-2025
Summary: Mrs X says the Council failed to properly consider her safeguarding concerns, failed to update her, failed to intervene to arrange a visit protocol, misrepresented what her mother had said and failed to carry out mental capacity assessments properly. There is no fault by the Council.
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Statement Not upheld Charging 27-Jan-2025
Summary: Ms X complained about the way the Council charged for Mrs Y’s care and for delays in completing financial assessments. Ms X said this left Mrs Y with a large, unexpected care bill. We do not find fault with the way the Council assessed Mrs Y’s finances or how it reached its decision to charge for the care she received.