Decision search
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Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Jan-2025
Summary: We cannot investigate this housing benefit complaint because the matter has been considered by the tribunal and in court. In addition, it is a late complaint.
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West Berkshire Council (24 014 800)
Statement Closed after initial enquiries Refuse and recycling 28-Jan-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision not to refund her garden waste subscription payment. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Statement Closed after initial enquiries Other 28-Jan-2025
Summary: We cannot investigate Mr X’s complaint about the actions of one of the Care Provider’s employees at a café it runs. The complaint lies outside our jurisdiction because it is not made about actions that involve, or are connected to, the provision of adult social care.
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Swindon Borough Council (24 014 896)
Statement Closed after initial enquiries Council tax 28-Jan-2025
Summary: We will not investigate this complaint about council tax arrears because there is insufficient evidence of fault causing injustice.
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Transport for London (24 014 925)
Statement Closed after initial enquiries Traffic management 28-Jan-2025
Summary: We will not investigate this complaint about the Authority’s decision not to give the complainant a grant under the car scrappage scheme. This is because there is insufficient evidence of fault by the Authority.
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Milton Keynes Council (24 014 926)
Statement Closed after initial enquiries Refuse and recycling 28-Jan-2025
Summary: We cannot investigate Mr X’s complaint about missed commercial waste collections by the Council. This is because the law prevents us from investigating complaints made by public bodies, which includes schools.
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London Borough of Haringey (24 015 454)
Statement Closed after initial enquiries Managing council tenancies 28-Jan-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s failure to repair his boundary wall. This is because the issue concerns the Council’s management of social housing through its social housing provider, Homes for Haringey.
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Worcestershire County Council (24 016 069)
Statement Closed after initial enquiries Other 28-Jan-2025
Summary: We will not investigate Mrs X’s complaint about matters related to the Council’s data handling. This is because it is reasonable to expect Mrs X to pursue the matter through the courts.
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Lancashire County Council (24 001 670)
Statement Upheld Special educational needs 28-Jan-2025
Summary: Ms X complained the Council failed to secure the speech and language therapy in her child, W’s, Education, Health and Care Plan. The Council was not at fault. However, it was at fault for failing to respond to Ms X’s complaints properly. This caused Ms X avoidable frustration, for which the Council should apologise and pay her £100.
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Sefton Metropolitan Borough Council (23 018 950)
Statement Upheld Special educational needs 27-Jan-2025
Summary: Mrs U complains on behalf of her daughter (Miss X). They complain about the Council’s decision, at short notice, to change the further education college named on Miss X’s Education, Health and Care Plan without involving her. They also complain the new college was not delivering parts of Miss X’s Education, Health and Care Plan. The Council delayed reviewing the Plan and carrying out a social care assessment. We uphold the complaint. The Council has agreed to our recommendations.