Decision search
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Gravesham Borough Council (24 014 408)
Statement Closed after initial enquiries Parking and other penalties 20-Mar-2025
Summary: We will not investigate this complaint about problems the complainant has parking near her home. This is because there is insufficient evidence of fault by the Council.
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London Borough of Newham (24 015 127)
Statement Closed after initial enquiries Allocations 20-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision on a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Tower Hamlets (24 015 229)
Statement Upheld Transport 20-Mar-2025
Summary: The Council failed to consider the impact of Mr X’s medical conditions when assessing his application for a blue badge. We have made a recommendation to address this.
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Nuneaton & Bedworth Borough Council (24 015 783)
Statement Closed after initial enquiries Council tax 20-Mar-2025
Summary: We will not investigate this complaint about Council tax liability. This is because the complainant has a right of appeal to a Valuation Tribunal.
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London Borough of Croydon (24 009 949)
Statement Upheld Assessment and care plan 20-Mar-2025
Summary: We have upheld this complaint about the Council delaying an annual carer’s assessment in 2023 without needing to investigate. The Council has agreed to make a payment equivalent to the grant it would likely have made in 2023 and to apologise. This is a suitable remedy for the effect of its delay.
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Birmingham City Council (24 018 169)
Statement Closed after initial enquiries Refuse and recycling 20-Mar-2025
Summary: We will not investigate Mr X’s complaint about his waste recycling pods. This is because any fault has not caused a significant enough injustice to justify investigating.
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London Borough of Southwark (24 018 202)
Statement Closed after initial enquiries Other 20-Mar-2025
Summary: We cannot investigate this complaint about costs the complainant incurred as a result of the Council’s handling of her certificate of lawfulness applications. The complainant has already used her right of appeal to the Planning Inspector.
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London Borough of Croydon (24 018 220)
Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision the complainant had been overpaid in housing benefit and needed to repay it. This is because the complainant could reasonably ask the Council to carry out a review of the decision, as well as appeal to the First-Tier Tribunal (Social Chamber). We have not jurisdiction to investigate in these circumstances.
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Wirral Metropolitan Borough Council (24 018 231)
Statement Closed after initial enquiries Trading standards 20-Mar-2025
Summary: We will not investigate Mr X’s complaint about a trading standards matter. This is because there is not enough evidence of fault by the Council and we cannot achieve the outcome Mr X wants.
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Essex County Council (24 018 304)
Statement Upheld Special educational needs 20-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.