Decision search
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Barnsley Metropolitan Borough Council (24 017 726)
Statement Closed after initial enquiries Child protection 21-Mar-2025
Summary: We will not investigate this complaint about how the Council’s children’s services dealt with child protection matters. This is because we could not add to the investigation carried out by the Council.
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Cambridgeshire County Council (24 017 825)
Statement Closed after initial enquiries School transport 21-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to provide free home to school transport for her child. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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North Devon District Council (24 017 971)
Statement Closed after initial enquiries Parking and other penalties 21-Mar-2025
Summary: We will not investigate Mr X’s complaint about restrictions placed on a disabled facilities grant by his landlord. This is because the Council is not responsible for the landlord’s decision and we cannot investigate the actions of the landlord. We will not investigate Mr X’s complaint about the Council’s handling of his disabled facilities grant application as his complaint is late and it would have been reasonable for him to complain to us about the matter sooner.
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London Borough of Lambeth (24 017 985)
Statement Closed after initial enquiries Looked after children 21-Mar-2025
Summary: We will not investigate this complaint about historic matters when Miss X was a child in the Council’s care. We could not carry out a robust investigation and we could not reach any view about the causes of the health problems to which Miss X refers.
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Gateshead Metropolitan Borough Council (24 019 415)
Statement Closed after initial enquiries Other 21-Mar-2025
Summary: We will not investigate this complaint about the Council’s failure to take action against two of its tenants for anti-social behaviour since 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner. We cannot investigate complaints about the management of social housing tenancies by their landlords.
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London Borough of Enfield (24 019 804)
Statement Closed after initial enquiries Refuse and recycling 21-Mar-2025
Summary: We will not investigate Miss X’s complaint that she has been wrongly issued a Fixed Penalty Notice for fly-tipping. This is because Miss X can raise a defence against the issuing of the notice in court if she wishes to challenge it.
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Derby City Council (24 020 481)
Statement Closed after initial enquiries Councillor conduct and standards 21-Mar-2025
Summary: We will not investigate this complaint about standards committees because there is not enough evidence of fault to justify investigating.
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Buckinghamshire Council (24 020 586)
Statement Closed after initial enquiries School admissions 21-Mar-2025
Summary: We will not investigate this complaint about the arrangements made for Mr and Mrs X’s daughter to sit the secondary selection test. It is reasonable for Mr and Mrs X to use their right of appeal.
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London Borough of Tower Hamlets (24 021 552)
Statement Closed after initial enquiries Parking and other penalties 21-Mar-2025
Summary: We will not investigate this complaint about the Council allegedly issuing the complainant with an unjustified penalty charge notice for a parking contravention. This is because the recipient of such a notice has a right of appeal to a statutory tribunal. We consider it would be reasonable for the complainant to exercise this right and so we have no jurisdiction to investigate.
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Lancashire County Council (24 022 668)
Statement Closed after initial enquiries Other 21-Mar-2025
Summary: We will not investigate Mrs B’s complaint that she suffered injuries after tripping on a damaged pavement. This is because it is reasonable for Mrs B to take the Council to court.