Decision search
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London Borough of Tower Hamlets (24 003 907)
Statement Upheld Allocations 20-Mar-2025
Summary: The Council was at fault for delay providing Mr X with interim accommodation, meaning he slept rough for nine days. The Council was also at fault for delay accepting the main housing duty, poor communication, failing to make reasonable adjustments and delays in complaint handling. These faults caused Mr X distress. The Council failed to provide suitable temporary accommodation despite accepting Mr X’s current accommodation is unsuitable. As a result, he remains living in a hotel which does not meet his needs. To remedy the injustice to Mr X, the Council has agreed to apologise, seek alternative accommodation and make payments to Mr X.
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Devon County Council (24 011 376)
Statement Upheld Transport 20-Mar-2025
Summary: Mr X complained he was denied an in-person assessment of his mobility because the assessment centre was too far to travel. The Council has agreed to offer Mr X an assessment at an assessment centre closer to his home. On this basis, the investigation is discontinued.
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London Borough of Harrow (24 011 538)
Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2025
Summary: We will not investigate Mr X’s complaint about road damage outside his property. This is because it is reasonable for Mr X to go to court.
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East Hertfordshire District Council (24 011 799)
Statement Not upheld Enforcement 20-Mar-2025
Summary: Mr X complained about the Council’s enforcement action against a neighbouring development and its consideration of a variation to the approved plans in response to planning breaches. The Council was not at fault. It investigated the planning breach and properly considered a new planning application to address the issues.
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Statement Not upheld Refuse and recycling 20-Mar-2025
Summary: Ms X complained the Council provided her with a sack for her waste collection rather than a wheelie bin which she finds inconvenient to use. We have found no evidence of fault in the way the Council considered these matters.
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Transport for London (24 012 451)
Statement Closed after initial enquiries Other 20-Mar-2025
Summary: We will not investigate Mr X’s complaint about the actions of two Transport for London station staff. An investigation would be unlikely to lead to a worthwhile outcome and we cannot investigate personnel matters.
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West Lancashire Borough Council (24 012 656)
Statement Closed after initial enquiries Planning applications 20-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. The complainant has also not suffered significant injustice.
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Bristol City Council (24 013 110)
Statement Closed after initial enquiries Enforcement 20-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault. The complainant has also not suffered any significant injustice because of any delays.
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North Northamptonshire Council (24 014 149)
Statement Closed after initial enquiries Allocations 20-Mar-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault to warrant an investigation.
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Leeds City Council (24 014 150)
Statement Upheld Special educational needs 20-Mar-2025
Summary: We will not investigate this complaint about the Council delaying its decision about an Education, Health, and Care Plan for Mrs X’s child. Nor will we investigate Mrs X’s complaint it did not do enough to secure suitable education provision, while her child was out of school. The Council have upheld her complaints and made an offer of a suitable remedy for Mrs X’s injustice. Therefore, further investigation by us would not be proportionate, because we are unlikely to achieve anything more.