Decision search
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Sheffield City Council (24 019 068)
Statement Closed after initial enquiries Other 21-Mar-2025
Summary: We will not investigate this complaint about a drug and alcohol support project working with the Council. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no evidence the project was providing services in connection with personal care support services.
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South Cambridgeshire District Council (24 016 147)
Statement Closed after initial enquiries Other 21-Mar-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. The complainant has also not suffered significant injustice.
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London Borough of Southwark (24 016 205)
Statement Upheld Allocations 21-Mar-2025
Summary: We have decided not to investigate this complaint about the Council providing incorrect advice to Miss X and delays in assessing her housing register application. The Council has upheld the complaint and has agreed to remedy Miss X’s injustice by way of an apology and payment of £150. Further investigation by us would not be proportionate.
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London Borough of Bromley (24 017 009)
Statement Closed after initial enquiries Homelessness 21-Mar-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to end its housing duty because it is reasonable for Miss X to use her right of appeal.
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Hertsmere Borough Council (24 017 015)
Statement Closed after initial enquiries Allocations 21-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision not to award Mrs Y a two-bedroom need under its Housing Allocations Policy. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Liverpool City Council (24 017 201)
Statement Closed after initial enquiries Other 21-Mar-2025
Summary: We will not investigate this complaint about a Council officer who stopped supporting Mr Y during disciplinary proceedings with a third party organisation. This is because there is insufficient evidence of fault to justify investigating.
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Gloucestershire County Council (24 017 429)
Statement Upheld Special educational needs 21-Mar-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Hertfordshire County Council (24 017 485)
Statement Closed after initial enquiries Special educational needs 21-Mar-2025
Summary: We will not investigate Mrs X’s complaint about how the Council carried out an Education Health and Care needs assessment for her child. This is because Mrs X has used her right of appeal to a tribunal and because we could not add to the investigation carried out by the Council into matters that are separable to that appeal.
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Hertfordshire County Council (24 017 583)
Statement Closed after initial enquiries Charging 21-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council giving him misleading information regarding reablement care which led him to believe he was entitled to free reablement care. This is because the accepted fault has not caused a significant enough injustice to warrant an investigation. In addition, an investigation would not lead to any worthwhile outcomes.
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Tameside Metropolitan Borough Council (24 017 681)
Statement Closed after initial enquiries Council tax 21-Mar-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his council tax account. He says the Council has not provided adequate council tax support and failed to appropriately apply a student discount. This is because some of his complaints are late and there are no good reasons to exercise discretion to consider the late complaints. In addition, it is reasonable for Mr X to use his right of appeal and there is insufficient of fault.