Decision search
Your search has 50690 results
-
Nottingham City Council (24 003 437)
Statement Closed after initial enquiries Noise 15-Jul-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s discharge of a planning condition. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We will not investigate his complaint about the delay in enforcing a court order for noise nuisance. We have no jurisdiction not investigate complaints which have been subject to court proceedings.
-
Northumberland County Council (24 003 510)
Statement Closed after initial enquiries Council tax 15-Jul-2024
Summary: We will not investigate this complaint about the Council charging a premium rate of council tax for a period between 2019 and 2021. This is because the Council’s decision carries a right of appeal to the Valuation Tribunal which the evidence shows the complainant could reasonably exercise. The complaint is also late and there are no good reasons why we should exercise our discretion and investigate.
-
Hinckley & Bosworth Borough Council (24 003 337)
Statement Closed after initial enquiries Planning applications 15-Jul-2024
Summary: We will not investigate this complaint about the way the Council publicised and processed a planning application. There is not enough evidence of fault in the Council’s actions. Nor can we order the Council to reconsider an approved planning application.
-
West Oxfordshire District Council (24 003 562)
Statement Closed after initial enquiries Council tax 15-Jul-2024
Summary: We cannot by law investigate this complaint about the Council seeking recovery of council tax arrears which the complainant disputes. This is because the Council has obtained a liability order the amount demanded which means the issues raised have been subject to legal proceedings.
-
Southend-on-Sea City Council (24 003 215)
Statement Closed after initial enquiries Council tax 15-Jul-2024
Summary: We will not investigate Miss X’s complaint about whether she should have a 25% Council Tax discount. It is reasonable to expect her to appeal to the Valuation Tribunal.
-
Wiltshire Council (24 003 355)
Statement Closed after initial enquiries Councillor conduct and standards 15-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision not to investigate a complaint that a parish councillor breached the parish council’s code of conduct. We are unlikely to find fault in the Council’s actions.
-
London Borough of Bromley (23 013 921)
Statement Upheld Homelessness 15-Jul-2024
Summary: The Council was not at fault for how it dealt with Ms X’s child Y in relation to both housing and children's social care. The Council was at fault for failing to respond to Ms X’s letters. The Council has agreed to apologise and act to improve its service.
-
Birmingham City Council (23 015 667)
Statement Upheld Homelessness 15-Jul-2024
Summary: Ms X complains that when she needed to flee domestic abuse, the Council failed to award her the correct priority band on its housing register. The Council should have awarded Ms X a higher priority band and did not, for a period of approximately one month. This fault has caused Ms X frustration and uncertainty about whether she could have been rehoused sooner. The Council has agreed to apologise and pay Ms X £150 to recognise the injustice caused. Ms X also complained the Council should have awarded her a higher priority banding than Band A. The Council was not at fault for this, as it does not offer a higher award than Band A.
-
London Borough of Wandsworth (23 010 182)
Statement Upheld Homelessness 15-Jul-2024
Summary: The Ombudsmen find fault with the Council’s handling of Ms X’s management transfer applications and homeless application after she experienced domestic abuse. The Council has agreed to apologise, award Ms X Band A priority, make payments to remedy injustice, and act to improve its services.
-
Birmingham City Council (23 016 117)
Statement Closed after initial enquiries Disabled facilities grants 15-Jul-2024
Summary: We will not investigate this complaint about the Council’s refusal of a disabled facilities grant for an adaptation to Mr X’s property to meet the needs of his children. There is not enough evidence of fault in the way the Council reached the decision to warrant our further involvement.