Decision search
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London Borough of Hounslow (23 015 313)
Statement Upheld Managing council tenancies 14-Jul-2024
Summary: Ms X rented her property to the Council. She complained the Council failed to give the property back in good condition and delayed giving vacant possession. This caused Ms X financial and emotional distress. The Council is at fault for failing to communicate effectively with Ms X and delay in returning the terminated property.
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Wirral Metropolitan Borough Council (23 015 874)
Statement Upheld Assessment and care plan 14-Jul-2024
Summary: There is evidence of some fault by the Council in this complaint. There was a delay in allocating a social worker to Mrs Y and a failure to chase up a mental health referral after she went into emergency respite care. This left a level of uncertainty about the impact such intervention may have had on Mrs Y’s care.
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North Yorkshire Council (23 016 027)
Statement Upheld Child protection 14-Jul-2024
Summary: Miss X said the Council carried out a flawed child and family assessment which caused distress and worry. We found fault in how the Council carried out the assessment which caused Miss X injustice. To put matters right, the Council agreed to apologise to Miss X and add her views to the assessment report.
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Statement Upheld Special educational needs 14-Jul-2024
Summary: Mrs X complains the Council failed to provide direct payments on time to fund the support set out in her son’s Education Health and Care Plan (EHC Plan). We found there was repeated delay by the Council in making Y’s direct payments. We also found the Council attempted to reduce Y’s EHC Plan support without regard for its legal duties under the SEN Code of Practice. We recommended the Council apologised, made a payment to Mrs X and reviewed its processes and procedures with a view to preventing the reoccurrence of the same issues.
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Norfolk County Council (23 018 529)
Statement Not upheld Other 14-Jul-2024
Summary: There was no fault in how the Council involved and responded to Mr X during a Child in Need plan. The Council’s actions were in line with its guidance. Nor was there any fault in how it responded to Mr X’s complaints about the same matter.
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Brighton & Hove City Council (23 018 541)
Statement Closed after initial enquiries Assessment and care plan 14-Jul-2024
Summary: We will not investigate this complaint the Council did not provide support to complete a financial assessment. There is not enough evidence of fault to justify our involvement.
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Priory Mews Healthcare Ltd (23 000 998)
Report Upheld Charging 11-Jul-2024
Summary: We investigated a complaint about the residential services provided to the complainant. We found Priory Mews Healthcare Limited did not notify Mr X promptly of the fees payable for his mother’s care once she became self-funding. These faults meant Mr X received a large and unexpected invoice from the care provider. As a result he moved his mother from this home to a less expensive home, as he would have done sooner had he known of the actual fees. As a result, Mr X suffered injustice and his mother suffered the distress of moving to another home.
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East Hertfordshire District Council (23 007 746)
Statement Not upheld Planning applications 11-Jul-2024
Summary: Mr C complains about the Council’s handling of a planning application for a large residential development and its discharge of conditions several years ago. He also said it had failed to properly consider the concerns it received about the approved road layout’s impact on the wellbeing and safety of residents following a decision to keep a nearby connection to a highway open. We found Mr C’s concerns about the Council’s planning decisions were brought to us late. There was no fault in the process the Council followed to reach its view not to reopen or seek amendment to the approved plans. It therefore reached decisions it was entitled to make.
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City of Bradford Metropolitan District Council (23 010 632)
Statement Upheld Friends and family carers 11-Jul-2024
Summary: The Council was at fault for paying Miss B a special guardianship allowance at the wrong rate between 2015 and 2021. This meant she missed out on a significant amount of allowance. The Council has agreed to backdate her missed payments.
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West Northamptonshire Council (23 014 059)
Statement Upheld Special educational needs 11-Jul-2024
Summary: Mrs M complains the Council delayed its assessment of her son’s Education, Health and Care needs. It also gave confusing advice and delayed funding 1:1 care her son’s nursery said he needed. And it did not copy her into all communications, as she had requested. We uphold the complaint. The Council has agreed to our recommendations.