Decision search
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Surrey County Council (24 000 870)
Statement Closed after initial enquiries Special educational needs 15-Jul-2024
Summary: We will not investigate this complaint about procedural fault in reviewing an Education, Health and Care Plan (EHC Plan). This is because the complainant has appealed to the First-tier Tribunal (Special Educational Needs and Disability). By law, this prevents us from considering the content of the EHC Plan, and the procedural fault cannot be separated from the matter appealed.
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Essex County Council (24 002 518)
Statement Upheld Special educational needs 15-Jul-2024
Summary: We upheld Miss X’s complaint about delays in the Education, Health and Care process regarding her child, Y. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Central Bedfordshire Council (24 002 346)
Statement Closed after initial enquiries Charging 15-Jul-2024
Summary: We will not investigate Mrs X’s complaint about a care bill the Council sent her for her mother’s care and support placement. This is because there is insufficient evidence of fault.
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Kent County Council (24 002 308)
Statement Closed after initial enquiries Other 15-Jul-2024
Summary: We will not investigate Miss X’s complaints about the Council’s children’s social care involvement regarding her children. There is insufficient evidence of fault to warrant an investigation by the Ombudsman. In addition, Miss X could take some of her complaints to the Information Commissioner’s Office and Social Work England.
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Wakefield City Council (24 002 398)
Statement Closed after initial enquiries Homelessness 15-Jul-2024
Summary: We will not investigate this complaint about the Council stopping providing interim accommodation. There is not significant enough injustice for us to investigate whether the Council was at fault.
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Wokingham Borough Council (24 002 446)
Statement Closed after initial enquiries Domiciliary care 15-Jul-2024
Summary: We will not investigate this complaint about a Council- commissioned care provider allegedly turning off Ms X’s freezer whilst visiting her home and causing food to spoil. Further investigation would not lead to a different outcome.
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East Sussex County Council (24 002 465)
Statement Closed after initial enquiries Other 15-Jul-2024
Summary: We will not investigate this complaint about delay by the Council telling Mr X of the death of the mother of his child. The Council has confirmed that its position opposing contact between Mr X and his child did not change after the death and has not changed. This means Mr X did not lose any opportunity to seek contact, which would always have been available only by approaching a court. There is therefore not enough injustice caused by any fault to warrant investigation by us.
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Lincolnshire County Council (24 002 670)
Statement Closed after initial enquiries Highway repair and maintenance 15-Jul-2024
Summary: We will not investigate this complaint that the road next to the complainants’ home causes flooding on their property. It is reasonable to expect them to pursue a court remedy.
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City of Doncaster Council (24 003 586)
Statement Closed after initial enquiries Refuse and recycling 15-Jul-2024
Summary: We will not investigate this complaint about Mr X’s refuse collection. There is not enough evidence of fault in the Council’s actions. If Mr X believes the Council has shared his personal data, it is reasonable for him to complain to the Information Commissioner’s Office on this point.
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Manchester City Council (24 003 653)
Statement Closed after initial enquiries Homelessness 15-Jul-2024
Summary: We will not investigate Miss X’s complaint about the support the Council provides its homeless community. That is because the concerns raised would be better addressed to her local councillor or MP.