Decision search
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Statement Upheld Assessment and care plan 15-Jul-2024
Summary: Dr X complains about an Approved Mental Health Professional’s application to detain Mr Y under the Mental Health Act. There is no evidence of fault in how the Approved Mental Health Professional assessed Mr Y. But the Council is at fault as the Approved Mental Health Professional failed to properly notify Dr X of her rights as the nearest relative. This fault will have caused uncertainty to Dr X which the Council has agreed to apologise for.
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North Yorkshire Council (23 012 820)
Statement Upheld Special educational needs 15-Jul-2024
Summary: The Council asked Ms X to pay back several hundred pounds from her daughter’s person budget, as it says Ms X could not evidence how all the money was used. Ms X repaid this money to the Council but complained to the Ombudsman. The Council’s communication with Ms X regarding her daughter’s personal budget and her complaint was poor. In recognition of the frustration caused to Ms X by the Council’s faults, the Council has agreed to apologise, pay Ms X £150 and carry out service improvements.
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West Sussex County Council (23 013 322)
Statement Upheld Disabled facilities grants 15-Jul-2024
Summary: Mrs F complained that both Councils failed to agree adaptations to the family home needed by her husband and children. We upheld the complaint, finding both Councils acted with fault contributing to an impasse where no application for grant funding had been made. This caused distress. The Councils accepted our findings and at this statement, we set out the action they have agreed to take to remedy this injustice and improve services.
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Worcestershire County Council (23 013 397)
Statement Not upheld Charging 15-Jul-2024
Summary: Mrs X complained on behalf of her late aunt, Mrs Y about the way the Council handled her care contribution fees. We have found no fault with how the Council reached its decision not to waive Mrs Y’s fees.
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London Borough of Southwark (23 014 738)
Statement Upheld Homelessness 15-Jul-2024
Summary: Miss X complained the Council provided her with unsuitable temporary accommodation and failed to offer her alternative suitable accommodation. We found fault by the Council because it did not consider its legal duty to find suitable temporary accommodation for Miss X and her children. As a result, Miss X and her children remained in unsuitable accommodation for longer than they should have. The Council agreed to apologise and make a payment to remedy the injustice to Miss X.
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Westminster City Council (24 003 108)
Statement Closed after initial enquiries Council tax support 15-Jul-2024
Summary: We will not investigate this complaint about the way the Council responded to complaints about council tax and service charges. This is because there is insufficient evidence of injustice.
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Swindon Borough Council (24 003 033)
Statement Closed after initial enquiries Traffic management 15-Jul-2024
Summary: We will not investigate this complaint about the Council’s role in introducing a new bus route and responding to environmental and public safety concerns. This is because there is insufficient evidence of fault by the Council with respect to its role in ensuring adequate transport provision. We are also not the best placed body to consider conduct complaints about bus operators.
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Tameside Metropolitan Borough Council (24 003 044)
Statement Closed after initial enquiries Child protection 15-Jul-2024
Summary: We will not investigate this complaint about the actions of a social worker in relation to the care of the complainant’s child. This is because the complaint is not separable from matters which were, or could have been, considered in court.
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Holy Family Catholic High School (24 004 928)
Statement Closed after initial enquiries School admissions 15-Jul-2024
Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault.
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Birmingham City Council (24 005 382)
Statement Closed after initial enquiries Council tax 15-Jul-2024
Summary: We will not investigate Mrs B’s complaint about the Council charging her full council tax even though the Council does not maintain the road where she lives. This is because there is not enough evidence of fault to justify an investigation.