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Lewes District Council (24 003 523)
Statement Closed after initial enquiries Council tax 16-Jul-2024
Summary: We will not investigate this complaint about the Council sending erroneous council tax credit notifications to Mr X in 2023. There is insufficient evidence of any significant injustice arising from the Council’s mistake which it promptly corrected within three days.
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London Borough of Tower Hamlets (24 003 361)
Statement Closed after initial enquiries Councillor conduct and standards 16-Jul-2024
Summary: We cannot investigate this complaint about the Council’s handling of a complaint made against a councillor. This is because the complaint falls outside our jurisdiction as the complainant did not complain as a member of the public.
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City of Bradford Metropolitan District Council (23 016 384)
Statement Closed after initial enquiries Other 16-Jul-2024
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to find another home care provider to provide care for her father at home. This is because an investigation would not lead to any worthwhile or further outcomes.
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London Borough of Bromley (23 016 427)
Statement Upheld Special educational needs 16-Jul-2024
Summary: There was fault by the Council. There was a delay in issuing an Education, Health and Care Plan of seven and a half months and the loss of education for a term. The Education, Health and Care Plan has now been issued, with an offer of a school place. A remedy payment remedies the injustice of loss of education, uncertainty and a delay in appeal rights to a tribunal.
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London Borough of Lewisham (23 016 778)
Statement Upheld Assessment and care plan 16-Jul-2024
Summary: Mr B complained the Council’s Care Act review of his care and support needs was flawed, and it wrongly ended his direct payment as a result. We found fault in the way the Council reached its decision as it failed to properly consider Mr B’s personal circumstances and evidence available to the Council before it reached its decision. The Council will apologise to Mr B and make payment to acknowledge the distress, uncertainty and loss of care support he experienced.
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London Borough of Lambeth (23 017 206)
Statement Upheld Homelessness 16-Jul-2024
Summary: the Council delayed investigating repair issues in Miss B’s temporary accommodation and in moving her to emergency accommodation. An apology, payment to Miss B and reminder to officers is satisfactory remedy.
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Wigan Metropolitan Borough Council (23 017 417)
Statement Upheld Council tax 16-Jul-2024
Summary: Mr X complained the Council sent council tax bills and correspondence to an incorrect address and wrongly obtained a liability order against him. The Council’s errors in updating Mr X’s contact details and in sending bills and court summons to an unrelated address and obtaining a liability order are fault. As is the Council’s failure to issue new bills to Mr X’s home address in November 2023 and to instead issue a further summons. These faults have caused Mr X an injustice.
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Worcestershire County Council (23 017 664)
Statement Not upheld Special educational needs 16-Jul-2024
Summary: The complainant (Ms X) complained about the lack of support for her son (Y) during his transition to a post-16 institution and about non-delivery of his special educational provision. We will not investigate whether the Council ensured delivery of Y’s special educational provision as these matters are too closely linked with the appeal to the Special Educational Needs and Disabilities Tribunal. We did not find fault with the Council for its role in Y’s transition to the post-16 placement.
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Leeds City Council (23 017 762)
Statement Upheld Special educational needs 16-Jul-2024
Summary: Ms C complained the Council failed to complete an Education, Health and Care needs assessment and issue a final Plan within the statutory timeframes and it failed to provide her child, X, with access to suitable, full time education. We have found the Council at fault which has caused an injustice. The Council has agreed to make a financial payment to Ms C and issue reminders to its staff to remedy the faults identified.
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Statement Not upheld Residential care 16-Jul-2024
Summary: Mr X complained about the quality of care provided to his late mother Mrs Y in a care home. We have ended our investigation as the complaint relates to events from 2020 and 2021. Mr X could have complained to us sooner and an investigation now is unlikely to achieve a worthwhile outcome.