Decision search
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Sheffield City Council (23 021 243)
Statement Closed after initial enquiries Special educational needs 16-Jul-2024
Summary: We cannot investigate Ms X’s complaint about the education provided to her child since 2019. Part of the complaint is late and she has appealed to the SEND Tribunal about the content of her son’s Education, Health and Care Plan and so we cannot investigate this.
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Suffolk County Council (24 001 256)
Statement Closed after initial enquiries Assessment and care plan 16-Jul-2024
Summary: We will not investigate Ms X’s complaint about the Council’s decision to stop her direct payments. The Council has since re-assessed Ms X’s needs and agreed to re-start the direct payment to meet Ms X’s care needs. An investigation by us would be unlikely to achieve anything more.
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London Borough of Islington (23 021 137)
Statement Closed after initial enquiries Allocations 16-Jul-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault. We cannot investigate a complaint about the Council’s management of a tenant who Miss X says is carrying out anti-social behaviour and should not have been moved next to her. We have no jurisdiction not investigate the management of housing by social housing landlords.
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Essex County Council (24 002 607)
Statement Closed after initial enquiries Special educational needs 16-Jul-2024
Summary: We will not investigate this complaint about delays completing an Education Health and Care (EHC) needs assessment and about the school named in the final EHC plan. This is because the issue of delay has already been considered by the Ombudsman, and it is reasonable for the complainant to use their right of appeal to a tribunal about the school named in the EHC plan.
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New Forest National Park Authority (24 002 368)
Statement Closed after initial enquiries Other 16-Jul-2024
Summary: We will not investigate this complaint about the decision to grant planning permission for an extension to a property behind the complainant’s home. We do not consider any injustice suffered by the complainant is sufficient to justify an investigation. Also, we do not consider it is a good use of public funds solely to seek an apology.
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Gateshead Metropolitan Borough Council (24 001 922)
Statement Closed after initial enquiries Residential care 16-Jul-2024
Summary: We will not investigate Miss X’s complaint about the standard of care provided to her late mother by Company Y, a Council commissioned care provider. Company Y has investigated Miss X’s concerns, upheld parts of her complaint, apologised and taken action to improve. We could not add to Company Y’s response or make a different finding of the kind Miss X wants.
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Liverpool City Council (24 002 478)
Statement Closed after initial enquiries Trees 16-Jul-2024
Summary: We will not investigate this complaint about the Council’s failure to assist in cutting back trees which overhang Mr X’s property. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Nottinghamshire County Council (24 002 700)
Statement Closed after initial enquiries Other 16-Jul-2024
Summary: We will not investigate Mr X’s complaint about the quality of the deep cleaning completed by a cleaning company. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further outcomes as the Council has appropriately remedied the injustice caused by the fault accepted.
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Suffolk County Council (24 003 605)
Statement Closed after initial enquiries Fostering 16-Jul-2024
Summary: We will not investigate this complaint that fault on the Council’s part caused the complainant to incur legal costs. This is because we could not do so without considering what happened in court, which we cannot do by law.
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Walsall Metropolitan Borough Council (24 003 321)
Statement Closed after initial enquiries Refuse and recycling 16-Jul-2024
Summary: We will not investigate this complaint about the Council’s bin collection service. This is because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.