Decision search
Your search has 50317 results
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London Borough of Merton (24 003 077)
Statement Closed after initial enquiries Other 08-Jul-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s refusal to pay rent arrears and a rent deposit owed by Mrs X’s tenant for whom it paid a rent deposit guarantee in 2015. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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Surrey County Council (24 003 582)
Statement Closed after initial enquiries Other 08-Jul-2024
Summary: We will not investigate Miss X’s complaint about a data breach. This is because complaints about data matters such as this are best considered by the Information Commissioner’s Office.
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Rother District Council (24 003 481)
Statement Closed after initial enquiries Other 08-Jul-2024
Summary: We will not investigate this complaint that the Council is not carrying out necessary checks in relation to a section 106 planning agreement as there is insufficient injustice caused to the complainant to justify our further involvement.
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Transport for London (24 003 219)
Statement Upheld Parking and other penalties 08-Jul-2024
Summary: We will not investigate this complaint that the Authority keeps issuing Penalty Charge Notices despite accepting the complainant’s car is compliant with the Ultra Low Emission Zone. This is because the problem has been resolved and there is not enough remaining injustice to warrant an investigation.
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Ipswich Borough Council (24 002 660)
Statement Closed after initial enquiries Trees 07-Jul-2024
Summary: We will not investigate Mrs X’s complaint about damage caused to her property by a Council owned tree, about delays in repairing the damage, and about another tree Mrs X says poses a risk. This is because it is reasonable for Mrs X to take some of the issues complained about to court, and because an investigation by the Ombudsman for the remaining matters is unlikely to achieve any additional outcome.
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Birmingham City Council (24 002 506)
Statement Closed after initial enquiries Other 07-Jul-2024
Summary: We cannot investigate Ms X’s complaint about the actions of the Council in respect of a matter involving the headteacher and governors of a school. The matter complained does not involve an administrative function of the Council.
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Cheshire East Council (24 002 522)
Statement Closed after initial enquiries Refuse and recycling 07-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council’s green waste subscription service. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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West Sussex County Council (24 002 529)
Statement Closed after initial enquiries Other 07-Jul-2024
Summary: We will not investigate this complaint about the payments made by the Council to a residential provider for children and young people in respect of a resident placed by there by the Council. The matter complained of is one where Mr X has a right to go to court it would be reasonable to use.
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Wiltshire Council (23 016 626)
Statement Upheld Parking and other penalties 07-Jul-2024
Summary: We found fault by the Council on Ms B’s complaint about its refusal to refund money paid to enforcement agents following the revocation of previous Orders for Recovery by the Traffic Enforcement Centre. The agreed action remedies the injustice caused.
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Suffolk County Council (23 017 485)
Statement Upheld Special educational needs 07-Jul-2024
Summary: There was delay by the Council carrying out an Education, Health and Care needs assessment. The Council remedied this complaint before it was made to the Ombudsman by issuing the plan with the parents preferred school and making a payment. Mr X said the payment was not enough, as it did not cover a terms school fees. As the remedy is greater than in our remedy guidance for loss of education for a term and it is not certain the school would have been named if the delay had not occurred, no additional remedy is recommended.