Decision search
Your search has 50710 results
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Essex County Council (23 018 738)
Statement Upheld Transport 18-Jul-2024
Summary: Ms B says the Council failed to properly consider her hidden disability when deciding a blue badge application. There was fault by the Council, but it has already remedied this, and it will consider a new application.
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East Riding of Yorkshire Council (23 018 856)
Statement Upheld Other 18-Jul-2024
Summary: Before our involvement, the Council accepted that it was at fault for several ways in which it failed to properly support Mr B and his family during a child protection investigation. It had already offered him and his family symbolic financial remedies; however, not all these payments adequately recognised their injustice. It has agreed to increase some of the payments, and it will take steps to improve its service.
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Staffordshire County Council (24 001 160)
Statement Upheld Other 18-Jul-2024
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by arranging a stage three panel without further delay. It will also apologise to the complainant for not doing so sooner.
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London Borough of Wandsworth (24 001 380)
Statement Closed after initial enquiries School transport 18-Jul-2024
Summary: We will not investigate this complaint about home to school transport for the complainant’s son. This is because it is unlikely we could add anything to the Council’s response or achieve the outcome the complainant wants.
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Suffolk County Council (24 002 039)
Statement Closed after initial enquiries Special educational needs 18-Jul-2024
Summary: We will not investigate Ms X’s complaint that the Council has failed to provide her daughter with suitable education over the last nine years. Part of the complaint is late. The Council upheld her complaint that it had failed to provide suitable education in the last year and offered her a remedy for this. Since our involvement, the Council has increased its remedy offer to Ms X. The remedy offered is now in line with our remedies guidance. It is unlikely an investigation would achieve anything more or lead to a different outcome.
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London Borough of Southwark (24 002 238)
Statement Closed after initial enquiries Assessment and care plan 18-Jul-2024
Summary: We will not investigate this complaint about the Council withdrawing therapy support. There is not enough evidence of fault in how the Council decided to end the service to justify an Ombudsman investigation.
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London Borough of Havering (24 002 330)
Statement Closed after initial enquiries Allocations 18-Jul-2024
Summary: We will not investigate this complaint about the Council’s review of a housing application in 2023 and its consideration of a new complaint in 2024. There is insufficient evidence of fault and the review matter has been previously investigated by the Ombudsman.
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Suffolk County Council (24 002 490)
Statement Closed after initial enquiries School transport 18-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for free home to school transport for his son. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Oxfordshire County Council (24 002 592)
Statement Closed after initial enquiries Assessment and care plan 18-Jul-2024
Summary: We will not investigate Mrs X complaint about the Council’s decision to reduce her care and support hours. This is because there is insufficient evidence of fault. In addition, the potential faults have not caused any significant injustice.
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Bournemouth, Christchurch and Poole Council (24 002 612)
Statement Closed after initial enquiries Council tax 18-Jul-2024
Summary: We will not investigate this complaint about the Council’s recovery of unpaid council tax arrears. There is insufficient evidence of fault which would warrant an investigation.