Decision search
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Portsmouth City Council (24 001 473)
Statement Closed after initial enquiries Homelessness 08-Jul-2024
Summary: We will not investigate Ms X’s complaint about a Council’s homelessness decision. Ms X had a right of appeal to the county court which it was reasonable for her to use. The Council has agreed to consider an application to the housing register. An investigation by use would achieve nothing more.
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Plymouth City Council (24 001 858)
Statement Closed after initial enquiries Other 08-Jul-2024
Summary: We will not investigate this complaint concerning a dispute about highway and private boundaries. There is not enough evidence of fault in the information given to the complainant’s neighbour, it is reasonable to expect the complainant to pursue a court remedy, and we will not look at the Council’s complaint process in isolation.
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London Borough of Southwark (24 001 880)
Statement Closed after initial enquiries Looked after children 08-Jul-2024
Summary: We will not investigate this complaint about the Council’s children’s social care provision because the complaint is out of time.
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Folkestone & Hythe District Council (24 002 991)
Statement Closed after initial enquiries Enforcement 08-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council deciding not to ask his neighbour to submit a further planning application regarding the use of a garden outbuilding and how it explained that decision. There is not enough evidence of fault in the Council’s planning decision-making process, nor in how it explained its decision, to warrant us investigating.
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West Northamptonshire Council (24 002 800)
Statement Closed after initial enquiries Child protection 08-Jul-2024
Summary: We will not investigate this complaint about the Council’s consideration of a potential child protection matter. There is not enough evidence of fault by the Council to warrant our further involvement.
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Manchester City Council (24 002 807)
Statement Closed after initial enquiries Private housing 08-Jul-2024
Summary: We will not investigate this complaint about the Council’s investigation of disrepair in his private rented home. There is insufficient evidence of fault which would warrant an investigation.
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Solihull Metropolitan Borough Council (24 002 932)
Statement Closed after initial enquiries Planning applications 08-Jul-2024
Summary: We will not investigate this complaint about the Council’s handling of planning applications at a site close to Ms X’s home. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.
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London Borough of Hillingdon (24 002 945)
Statement Closed after initial enquiries Council house sales and leaseholders 08-Jul-2024
Summary: We will not investigate this complaint about the Council delaying its verification of a right to buy application for a Council property. It is reasonable for Mrs X to use the statutory delay procedure provided by the legislation to seek a remedy for the delay.
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Rugby Borough Council (24 003 111)
Statement Closed after initial enquiries Other 08-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council not agreeing to replace his windscreen after damage caused by its grass cutting staff, and delay in resolving the matter. It is reasonable for Mr X to pursue his legal liability claim and the outcome he seeks at court. Any delay has been caused by the disagreement on the Council’s level of legal liability, which can only be determined at court.
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Luton Borough Council (24 002 488)
Statement Closed after initial enquiries Other 08-Jul-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her claim for damages after her fence was damaged following a storm. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.