Decision search
Your search has 50710 results
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Stoke-on-Trent City Council (24 003 019)
Statement Closed after initial enquiries Council tax support 18-Jul-2024
Summary: We will not exercise discretion to investigate this complaint about the Council’s recovery of for council tax arrears and a prohibition notice it served on Mr X in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Cheshire East Council (24 003 195)
Statement Closed after initial enquiries Other 18-Jul-2024
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his requests to carry out work on the drainage system and repair the road, near his home. This is because any injustice is not significant enough to warrant our involvement.
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Transport for London (24 003 136)
Statement Upheld Traffic management 18-Jul-2024
Summary: We will not investigate this complaint about Transport for London taking enforcement action to recover an unpaid penalty charge notice. This is because the complainant could have reasonably taken the matter to court and/or appealed a statutory tribunal for an independent adjudicator to consider. The law says we have no jurisdiction to investigate in either of these circumstances.
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Wokingham Borough Council (24 003 352)
Statement Upheld Other 18-Jul-2024
Summary: We will not investigate Ms X’s complaint about the delay in the Council’s handling of her complaints under the statutory children’s complaints procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Ms X by the fault accepted.
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Bournemouth, Christchurch and Poole Council (24 003 371)
Statement Closed after initial enquiries Enforcement 18-Jul-2024
Summary: We will not investigate this complaint about the Council’s failure to enforce planning conditions, the terms of a section 106 agreement and a failure to keep necessary documents. We have not seen enough evidence of fault in the Council’s actions to warrant our involvement. Also, the complainant was aware the Council did not hold the document he requested a few years ago. Therefore, this part of his complaint is made too late.
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Shropshire Council (24 003 516)
Statement Upheld Traffic management 18-Jul-2024
Summary: We will not investigate this complaint about the Council’s delay in responding to Mr X’s request for local parking restrictions to be applied to alleviate dangerous parking near his home. We will not investigate this complaint because the Council has remedied the delay by responding to the requests.
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North East Derbyshire District Council (24 003 706)
Statement Closed after initial enquiries Planning applications 18-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complaint is late. The complainant has also not suffered any significant injustice.
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St Bernard's RC Grammar School, Slough (24 003 789)
Statement Closed after initial enquiries School admissions 18-Jul-2024
Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel.
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London Borough of Barnet (24 003 807)
Statement Closed after initial enquiries Other 18-Jul-2024
Summary: We cannot investigate this complaint about the Council’s response to a complaint about the alleged actions of a school. The substantive matter complained of concerns the internal affairs of a school. We have no legal power to investigate the complaint.
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Test Valley Borough Council (24 003 729)
Statement Closed after initial enquiries Planning applications 18-Jul-2024
Summary: We will not investigate this complaint about the Council’s decisions to approve a planning application. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late and we have seen no reason to exercise discretion and investigate the issues raised now.