Decision search
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Norfolk County Council (23 017 831)
Statement Upheld Alternative provision 07-Jul-2024
Summary: We uphold a complaint about delay in Y’s Education, Health and Care Needs Assessment and Plan, mainly caused by a shortage of Educational Psychologists. The Council will apologise and make payments to reflect the delay and loss of educational provision. We also uphold a complaint about a failure to consider and put in place alternative education for Y when she became unwell and could not attend school. The Council will make a payment for this as well.
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Staffordshire County Council (23 010 299)
Statement Upheld Special educational needs 07-Jul-2024
Summary: There was a seven-month delay issuing Y’s final Education, Health and Care Plan and a failure to review Y’s alternative provision between May 2022 and March 2023 to include provision for his social and emotional needs which caused a loss of special educational provision and alternative provision. Communication with Ms X and complaint handling was poor. The fault caused Ms X avoidable frustration, time and trouble, distress and a delay in appeal rights. The Council will apologise and make payments.
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Kent County Council (23 012 217)
Statement Upheld Other 07-Jul-2024
Summary: There was delay in revising Mr Y’s care and support plan after a review in April 2023 and a change of placement in August and a failure to complete a mental capacity assessment in line with the Code of Practice to the Mental Capacity Act. This caused avoidable confusion. There was also a failure to discuss the complaint with Ms X and to discuss Mr Y’s concerns about CCTV with him causing avoidable distress. The Council will apologise and complete a mental capacity assessment of Mr Y’s ability to make decisions around his care and support.
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London Borough of Lewisham (23 014 834)
Statement Upheld Allocations 07-Jul-2024
Summary: Mr X complained about the Council’s delay in completing his medical assessment and re-assessing his priority band on the housing register. He also complained it failed to act on an adjudicator’s recommendations. We have found fault by the Council, causing injustice, in its delay in completing Mr X’s medical assessment and its failures to: consider expediting the assessment; act on the adjudicator’s recommendations; and inform Mr X of his review rights. The Council has agreed to remedy this injustice by apologising, making a payment to reflect Mr X’s distress and uncertainty, considering the exercise of management discretion about his priority band, and making service improvements.
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Bury Metropolitan Borough Council (23 018 631)
Statement Upheld Council house sales and leaseholders 07-Jul-2024
Summary: We found fault by the Council on Mrs G’s complaint about its decision to cancel her Right to Buy application. It failed to make her a written offer within 8 weeks, failed to tell her of her right to seek a remedy through the courts when it cancelled her application, and failed to make and retain evidence of the request for advice, along with the advice received, from a third party. The agreed action remedies the injustice caused.
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Royal Borough of Kingston upon Thames (23 019 481)
Statement Not upheld Planning applications 07-Jul-2024
Summary: Mr X complains the Council granted planning permission without having regard to the Supplementary Planning Document in particular about the size of the extension and the distance between the properties. Mr X says this has caused him distress. We have found no fault in the actions of the Council.
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London Borough of Hackney (24 001 017)
Statement Closed after initial enquiries Homelessness 07-Jul-2024
Summary: We will not investigate Mrs X’s complaint about the suitability of her temporary accommodation. It would be reasonable for Mrs X to ask the Council for a suitability review.
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Reading Borough Council (24 001 195)
Statement Closed after initial enquiries School transport 07-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision not to provide Miss X’s child with free transport to school. This is because there is not enough evidence of fault by the Council.
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London Borough of Hackney (24 001 561)
Statement Closed after initial enquiries Other 07-Jul-2024
Summary: We will not investigate this complaint about the Council’s actions in treating Mr X’s car as an abandoned vehicle and disposing of it. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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London Borough of Merton (24 001 723)
Statement Closed after initial enquiries Assessment and care plan 07-Jul-2024
Summary: We will not investigate Ms X’s complaint about how the Council met her relative, Ms Y’s, care and support needs prior to her death. There is insufficient evidence of fault to justify an investigation.