Decision search
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High Peak Borough Council (23 003 847)
Statement Upheld Enforcement 24-Jul-2024
Summary: Mrs X complained about the Council’s response when she reported breaches of planning permission on a development site near her home. She also complained that the Council failed to follow due process when granting planning permission to increase the number of houses on the site. We found the Council was at fault in failing to update Mrs X and in failing to show it considered case law she referred to. The Council has agreed to apologise to Mrs X. We did not uphold the remainder of Mrs X’s complaint.
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High Peak Borough Council (23 014 571)
Statement Upheld Private housing 24-Jul-2024
Summary: Mr X complains the Council has delayed serving an improvement notice about his home and not dealt with enforcement properly regarding his landlord. The Council is at fault because it delayed dealing with problems Mr X reported about the condition of his home. Mr X had to live in substandard accommodation for too long and has been evicted earlier than he should have been. The Council should apologise and pay Mr X £400 for distress and uncertainty.
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London Borough of Southwark (23 012 647)
Statement Upheld Homelessness 24-Jul-2024
Summary: Miss X complains that the Council delayed in lifting the suspension on her housing register application. The Council is at fault as it delayed in lifting the suspension on her housing register application and its requests for documentation lacked clarity. The delay caused distress to Miss X which the Council has agreed to remedy by apologising and making a symbolic payment to her.
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London Borough of Lambeth (24 004 370)
Statement Closed after initial enquiries Council tax 24-Jul-2024
Summary: We will not investigate this complaint that the Council has wrongly decided a flat is a House of Multiple Occupation and made the complainant liable for the council tax. This is because the complainant can appeal to the Valuation Tribunal.
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Derbyshire County Council (24 004 524)
Statement Closed after initial enquiries Planning applications 24-Jul-2024
Summary: We will not investigate this complaint about the response the Council provided to a consultation request for a planning application. This is because we are unlikely to find fault.
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East Devon District Council (24 004 957)
Statement Closed after initial enquiries Building control 24-Jul-2024
Summary: We will not investigate this complaint about the Council’s building control service. This is because we are unlikely to find fault.
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London Borough of Bromley (24 005 331)
Statement Closed after initial enquiries Highway repair and maintenance 24-Jul-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her claim for damages after her car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
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Uttlesford District Council (24 003 960)
Statement Closed after initial enquiries Councillor conduct and standards 24-Jul-2024
Summary: We cannot investigate this complaint about the conduct of a Council Officer and lack of support from the Council. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We cannot investigate complaints made by public bodies such as parish councils.
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Peterborough City Council (24 004 073)
Statement Closed after initial enquiries Health and safety 24-Jul-2024
Summary: We will not investigate Mrs X’s complaint about how the Council considered and publicised information about the COVID-19 vaccines. There is insufficient evidence of fault or injustice to warrant an investigation by the Ombudsman.
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Ashford Borough Council (24 004 089)
Statement Closed after initial enquiries Council tax 24-Jul-2024
Summary: We will not investigate this complaint about council tax liability as Mr X can appeal against it to the Valuation Tribunal.