Decision search
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Shipston House Ltd (23 014 178)
Statement Upheld Residential care 23-Jul-2024
Summary: there is no evidence that the care provider attempted to improve the late Mrs X’s interaction with other residents or to increase social stimulation. The care provider also acknowledged to Mr A that the response time to the call bell was poor. On one occasion another resident was able to enter Mrs X’s room unnoticed while she was in bed and sat on her legs; Mrs X had to summon help herself. The care provider should review its practices in terms of residents’ activities and interactions; reconsider the way in which it protects residents within the home and offer a sum to Mr A and Mrs B in recognition of the distress caused by the shortcomings identified here.
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London Borough of Bromley (23 014 861)
Statement Upheld Special educational needs 23-Jul-2024
Summary: The Council took too long to notify Mrs B that her son’s Education Health and Care (EHC) Plan would cease. It did not properly arrange his transition to adult social care in accordance with the law and guidance. The Council failed to maintain the EHC Plan while Mrs B’s appeal against the decision was outstanding. It took too long to assess his social care needs and to arrange care. The Council caused significant distress, uncertainty and frustration to Mrs B and her son. Mrs B’s son missed out on the educational provision set out in the EHC Plan. The Council has agreed to remedy the injustice it caused.
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North Yorkshire Council (23 016 474)
Statement Upheld Other 23-Jul-2024
Summary: Miss X complains the Council did not carry out the agreed actions from its stage three review of her complaint and did not provide a remedy for the injustice caused. Miss X says this has caused further distress. The Ombudsman finds fault with the Council for failing to consider and provide a suitable remedy for the fault found during the statutory complaints process. The Council has agreed to pay Miss X a financial remedy and carry out service improvements.
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Rochdale Metropolitan Borough Council (23 016 812)
Statement Not upheld Assessment and care plan 23-Jul-2024
Summary: We will not investigate Miss X’s complaint about the actions of a social worker. She says the social worker inappropriately shared personal information about her with a third party. She also complains the Council did not complete her care assessment appropriately. This is because it is late and there are no good reasons to exercise discretion to consider the late complaint.
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Hampshire County Council (23 020 632)
Statement Closed after initial enquiries Special educational needs 23-Jul-2024
Summary: We will not investigate this complaint about how the Council dealt with matters concerning a child’s education. This is because the issues raised have either been appealed to the SEND Tribunal or are not separable from that appeal.
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Statement Closed after initial enquiries Charging 23-Jul-2024
Summary: We will not investigate this complaint about the Care Provider’s decision to charge backdated fees to Miss Y. I am satisfied with the action the Care Provider has taken to remedy the impact of any fault in its actions, as it waived £10,000 in care fees. Investigation by the Ombudsman would not achieve a better outcome.
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Worcestershire County Council (24 001 900)
Statement Closed after initial enquiries Direct payments 23-Jul-2024
Summary: We will not investigate Mr X’s complaint that the Council wrongly invoiced him for over £3,000 in missed contributions towards care costs. The Council has reissued the invoice showing Mr X does not owe it any money. Any injustice is not significant enough justify our involvement. Furthermore, there is no worthwhile outcome achievable by investigating.
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Leeds City Council (24 002 291)
Statement Closed after initial enquiries Child protection 23-Jul-2024
Summary: We will not investigate this complaint that the Council has refused to consider the complainants concerns about the actions of social workers. This is because investigation by the Ombudsman would achieve no worthwhile outcome.
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Worcestershire County Council (24 002 721)
Statement Closed after initial enquiries Charging 23-Jul-2024
Summary: We will not investigate Mr X’s complaint. This is because the Council has already taken suitable action to remedy the complaint and any remaining unremedied personal injustice is not serious enough to warrant a further investigation by this office.
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Statement Closed after initial enquiries Licensing 23-Jul-2024
Summary: We will not investigate this complaint the Council has not enforced licence conditions at a park home site. That is because the complaint is late.