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Westmorland and Furness Council (24 003 728)
Statement Closed after initial enquiries Planning applications 25-Jul-2024
Summary: We will not investigate this complaint about the Council’s lack of planning enforcement action. We consider further investigation will not lead to a different outcome at this time.
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Statement Upheld Special educational needs 24-Jul-2024
Summary: We have found fault with the Council for how it handled Mrs X’s son (Y) post-16 education transfer. The Council delayed the Education Health Care Plan review, did not consider its Section 19 duty, and did not deliver alternative education provision while Y was waiting for a suitable post-16 placement. This fault caused Y to miss out on education and special educational need provision. It also delayed Mrs X’s appeal rights and caused the whole family avoidable distress.
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London Borough of Tower Hamlets (23 014 069)
Statement Not upheld Other 24-Jul-2024
Summary: The complainant (Mr X) complained about the Council’s failure to act to prevent using the public road and the pavement for business activity. He also said the Council delayed its stage two response to his complaint. We did not find fault in the way the Council approached its duties under the Highways Act 1980 and in the way it handled Mr X’s complaint.
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Statement Upheld Special educational needs 24-Jul-2024
Summary: Miss X complained about the Council’s delays with decision making in respect of her son’s Education, Health and Care Plan after a review. We found the Council at fault for significant delays. The Council has agreed to our recommendations to remedy the injustice caused.
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Staffordshire Moorlands District Council (23 016 127)
Statement Upheld Enforcement 24-Jul-2024
Summary: Mrs X complained the Council has failed to take timely and appropriate action in relation to breaches of planning control at a site next to her home. She complained the new houses loom over and reduce the natural light and privacy to her home. The Council’s failure to properly consider his matter and the delay in identifying and informing Mr and Mrs X that the new houses had been built in accordance with approved plans is fault. As are the significant delays in determining the retrospective application. These faults have caused Mrs X an injustice.
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Folkestone & Hythe District Council (23 016 286)
Statement Not upheld Enforcement 24-Jul-2024
Summary: Mr D complains the Council delayed seeking compliance with a planning Enforcement Notice. We have not found evidence of fault by the Council and have completed the investigation and not upheld the complaint.
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Birmingham City Council (23 017 219)
Statement Upheld School transport 24-Jul-2024
Summary: Mrs X complained the Council refused to provide her son, Y, with school transport. Mrs X explained Y has additional needs, attends a special school and it was unsafe for him to walk to school. She said this caused Y and her distress because Y’s behaviours mean he is at risk of running towards vehicles when walking near a road. There was fault in the way the Council did not properly consider Mrs X’s application and Y’s needs. Mrs X was frustrated by this fault. The Council should apologise, make a financial payment, review the application and provide training to relevant staff.
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Barnsley Metropolitan Borough Council (23 004 534)
Statement Upheld Special educational needs 24-Jul-2024
Summary: Mrs X complains the Council have not dealt with her son Y’s Special Educational Needs (SEN) properly. The Council did not complete an annual review properly, delayed responding to Mrs X’s complaint and did not fully complete recommendations arising from its complaint response. Mrs X had her right of appeal delayed, received a late complaint response and did not receive the full remedy agreed in the Council’s complaint response. The Council should apologise, pay Mrs X £400 for distress and uncertainty, provide an action plan and refer this decision to the Cabinet Member responsible.
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Kent County Council (23 008 993)
Statement Upheld Special educational needs 24-Jul-2024
Summary: Mrs X complains the Council failed to provide special educational needs provision for her child D in line with their Education, Health, and Care Plan. There was fault by the Council which caused D to miss provision and caused financial loss to Mrs X because she paid for some provision herself. The Council’s fault also caused avoidable distress for D, and avoidable distress, time, and trouble for Mrs X. The Council agreed to apologise, pay a financial remedy, and review relevant processes.
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Cambridgeshire County Council (23 018 684)
Statement Upheld Special educational needs 24-Jul-2024
Summary: Ms M complains about delays by the Council arranging the special educational provision in her daughter G’s Education, Health and Care (EHC) Plan. We are satisfied the Council responded appropriately to Ms M’s complaint.