Decision search
Your search has 50055 results
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Northumberland County Council (24 007 921)
Statement Closed after initial enquiries Trees 12-Aug-2024
Summary: We will not investigate this complaint about the Council’s refusal to fell or regularly maintain a tree near Ms X’s property. There is insufficient evidence of fault to warrant an investigation.
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Rotherham Metropolitan Borough Council (22 017 954)
Statement Upheld Residential care 12-Aug-2024
Summary: Mr C complains about the actions of a care home. The care home was at fault in the way it restricted Mr C’s visits, in serving notice, and in how it dealt with his complaint. To put things right the Council has agreed to apologise to Mr C for the distress and uncertainty its actions caused, and make him a symbolic payment. It will also act to address the faults particularly how it records decisions and responds to complaints. The Care Provider has agreed to apologise to Mr C and provide staff training.
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St Helens Metropolitan Borough Council (24 000 311)
Statement Upheld Direct payments 11-Aug-2024
Summary: Mrs X complains the Council is not giving her adult son, Mr Y, sufficient support to meet his needs. She says direct payments from the Council do not cover the cost of respite care and the Council will not allow her flexibility in how she spends the payments. She says she is struggling to care for Mr Y as he gets older and wants the Council to consider individual requests to spend the money. We have found fault in the actions of the Council for failing to keep adequate records and failing to complete an investigation as promised. The Council has offered to cover the shortfall in the respite care payments in September and complete a further review. We agree these are the most suitable practical remedies for the injustice and additionally recommend the Council apologises to Mrs X, makes service improvements, and pays her a financial remedy for the distress caused.
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Statement Closed after initial enquiries Noise 11-Aug-2024
Summary: We will not investigate Mr X’s complaint the Council has ignored his requests for action on noise and nuisance caused by a farm next to his property. This is because there is insufficient evidence of fault.
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Kent County Council (24 002 598)
Statement Closed after initial enquiries Assessment and care plan 11-Aug-2024
Summary: We will not investigate Mr X’s complaint about the support provided by the Council’s adult social care service. The Council has apologised to Mr X and acted to learn from the complaint. Further investigation would not lead to a different outcome.
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North Yorkshire Council (24 003 775)
Statement Closed after initial enquiries Planning applications 11-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of a planning application for development at a site close to Mr X’s home. This is because we are unlikely to find evidence of fault by the Council.
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Cambridge City Council (24 003 924)
Statement Closed after initial enquiries Noise 11-Aug-2024
Summary: We will not investigate this complaint about the Council’s response when Ms X reported noise from a party back in June 2023. This is because the tests in our Assessment Code are not met and there are insufficient grounds to warrant an investigation.
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London Borough of Lambeth (23 019 820)
Statement Closed after initial enquiries Assessment and care plan 11-Aug-2024
Summary: We will not investigate this complaint about adult social care. There is not enough evidence of fault by the Council. There is no evidence to support the Council persuaded Ms C not to allow the complainant to move in with her. Ms C had capacity to make her own decisions about her care support; she chose to live alone and to pay for care.
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Eastbourne Borough Council (24 003 330)
Statement Closed after initial enquiries Commercial and contracts 11-Aug-2024
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s garage rent arrears. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Transport for London (24 003 561)
Statement Closed after initial enquiries Parking and other penalties 11-Aug-2024
Summary: We will not investigate this complaint about postal costs the complainant incurred while challenging a Penalty Charge Notice. This is because there is insufficient evidence of injustice.