Decision search
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London Borough of Bromley (23 020 988)
Statement Upheld Special educational needs 08-Aug-2024
Summary: Mrs X complained the Council took too long to issue her child, W, with an Education, Health and Care Plan. The Council was at fault. This caused Mrs X avoidable frustration for which the Council should apologise and pay her £150.
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Sunderland City Council (24 000 862)
Statement Closed after initial enquiries Other 08-Aug-2024
Summary: We will not investigate this complaint about the Council advising the complainant it would seek an attendance order if failed to provide an education plan for his daughter who is home educated. The Council has apologised for writing to Mr X who does not live within its area. It has explained it asked for the information and apologised if he felt threatened by the content of the email. While we understand the complainant’s family found the experience stressful, we do not consider there is a significant personal injustice which justifies an investigation.
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Leeds City Council (24 002 852)
Statement Closed after initial enquiries Enforcement 08-Aug-2024
Summary: We will not investigate this complaint about how the Council dealt with possible breaches of planning control. This is because we are unlikely to find fault.
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City of Wolverhampton Council (24 003 565)
Statement Closed after initial enquiries Council house sales and leaseholders 08-Aug-2024
Summary: We will not investigate Mrs X’s complaint about Council delays in handling her right to buy application. It was reasonable to expect Mrs X to use the legal notice of delay procedure and, if needed, to take the Council to court.
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London Borough of Lewisham (24 003 214)
Statement Closed after initial enquiries Child protection 08-Aug-2024
Summary: We will not investigate this complaint about the Council’s failure to respond to a children services complaint because it could reasonably be or has been mentioned as part of legal proceedings on a closely related matter.
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Shropshire Council (24 004 031)
Statement Closed after initial enquiries Other 08-Aug-2024
Summary: We will not investigate this complaint about a lack of support for carers in the Council’s area. This is because many of the issues raised happened too long ago and I seen no good reason why they could not have been raised sooner. We could not add to the Council’s investigation into other matters.
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Lancashire County Council (23 013 449)
Statement Upheld Alternative provision 08-Aug-2024
Summary: Mrs X complained the Council failed to secure the special educational provision in her child, W’s Education, Health and Care Plan, when they stopped attending school. The Council was at fault. It was also at fault for delay in holding a review of W’s Plan and amending it after the review. This meant W missed out on provision they should have had, and Mrs X experienced avoidable upset, frustration and stress. To remedy their injustice, the Council will apologise to Mrs X and pay her £6,650. The Council will also issue a staff reminder, identify why it failed to arrange tutoring for W despite saying it would and tell the Ombudsman of the steps it will take to prevent that failing happening again in future.
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Statement Upheld Other 08-Aug-2024
Summary: We found no fault by a Council and Trust in terms of their decision to change Miss Y’s support arrangements. However, we did find fault with how they communicated those changes to Miss Y and her mother, Mrs X. The Council and Trust will apologise for this and make changes to prevent similar problems occurring in future. They will also make a symbolic payment to Miss Y and Mrs X to recognise the distress this caused them.
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Dorset Healthcare University NHS Foundation Trust (23 014 444a)
Statement Upheld Mental health services 08-Aug-2024
Summary: We found no fault by a Council and Trust in terms of their decision to change Miss Y’s support arrangements. However, we did find fault with how they communicated those changes to Miss Y and her mother, Mrs X. The Council and Trust will apologise for this and make changes to prevent similar problems occurring in future. They will also make a symbolic payment to Miss Y and Mrs X to recognise the distress this caused them.
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Statement Not upheld Mental health services 08-Aug-2024
Summary: We found no fault by a Council and Trust in terms of their decision to change Miss Y’s support arrangements. However, we did find fault with how they communicated those changes to Miss Y and her mother, Mrs X. The Council and Trust will apologise for this and make changes to prevent similar problems occurring in future. They will also make a symbolic payment to Miss Y and Mrs X to recognise the distress this caused them.