Decision search
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Babergh District Council (24 004 594)
Statement Closed after initial enquiries Other 12-Aug-2024
Summary: We will not investigate this complaint about how the Council responded, after it admitted damaging Mrs X’s hedge. Only a court can determine liability and it would be reasonable for Mrs X to make a claim to the Council’s insurers in the first instance and then pursue her claim through the courts if necessary.
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Essex County Council (24 004 336)
Statement Upheld Special educational needs 12-Aug-2024
Summary: We upheld Mrs Z’s complaint about delays in the Education, Health and Care process regarding her child, J. The Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Peterborough City Council (24 004 502)
Statement Closed after initial enquiries Allocations 12-Aug-2024
Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.
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Statement Closed after initial enquiries Other 12-Aug-2024
Summary: We will not investigate Mr X’s complaint about the way a Council officer spoke with him during a phone call. This is because the Council already apologised and an investigation by the Ombudsman is unlikely to achieve any additional outcome.
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Calderdale Metropolitan Borough Council (24 004 422)
Statement Closed after initial enquiries Drainage 12-Aug-2024
Summary: We will not investigate Mrs X’s complaint about the Council refusing to investigate a gully outside her property that frequently gets blocked. This is because an investigation would not lead to any worthwhile outcomes.
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City of Bradford Metropolitan District Council (24 004 393)
Statement Closed after initial enquiries Safeguarding 12-Aug-2024
Summary: We will not investigate this complaint about Miss Y not being kept informed about her relative’s welfare in the last few months of their life. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find evidence of fault to warrant investigation.
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Derby City Council (24 004 222)
Statement Closed after initial enquiries Enforcement 12-Aug-2024
Summary: We will not investigate this complaint that the Council failed to provide assistance when the complainant reported concerns about his neighbour’s building works.
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North Yorkshire Council (24 004 231)
Statement Upheld Special educational needs 12-Aug-2024
Summary: We will not investigate this complaint about delays in the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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East Sussex County Council (24 004 242)
Statement Closed after initial enquiries Highway repair and maintenance 12-Aug-2024
Summary: We will not investigate this complaint about the delay in the Council’s action to restore land to an adopted highway. We do not consider an investigation will lead to a different outcome.
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Dartford Borough Council (24 005 347)
Statement Closed after initial enquiries Council tax 12-Aug-2024
Summary: We will not investigate this complaint about Mr X’s housing benefit and council tax reduction. The complaint is about matters that have been considered and decided in court, and by the Secretary of State for Work and Pensions. There is insufficient evidence of fault in the Council’s decisions to pursue Mr X for the debts.