Decision search
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Kent County Council (24 004 035)
Statement Closed after initial enquiries Special educational needs 11-Aug-2024
Summary: We cannot investigate this complaint that the Council has failed to provide funding to a school in order for it to meet the needs of a child with special educational needs. This is because the complaint is made on behalf of a public body.
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Birmingham City Council (24 004 064)
Statement Closed after initial enquiries Rights of way 11-Aug-2024
Summary: We will not investigate this complaint about the Council’s failure to take immediate action on the complainant’s reports of a new electric fence along a public right of way. The fence has been removed. Also, the Council has explained the law on the complaint and apologised for the delay in its response. We consider there is no worthwhile outcome from an investigation.
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Nottingham City Council (24 004 169)
Statement Closed after initial enquiries Housing benefit and council tax benefit 11-Aug-2024
Summary: We will not investigate this complaint about delay in forwarding a housing benefit appeal request to the First Tier Tribunal. There is insufficient evidence of fault which would warrant an investigation.
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Essex County Council (24 003 988)
Statement Closed after initial enquiries Other 11-Aug-2024
Summary: We will not investigate this complaint about a lack of childcare provision and a lack of replacement care provision in the area. This is because the complaint about childcare provision is made late, and the issue no longer caused the complainant an injustice. There is insufficient evidence of fault with how the Council is managing replacement care provision for adults.
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London Borough of Hounslow (24 004 022)
Statement Closed after initial enquiries Homelessness 11-Aug-2024
Summary: We will not investigate this complaint about the Council’s assessment of a homeless application. Miss X has requested a statutory review of the Council’s decision on her case and will have a further right of appeal to the County Court if she is unsuccessful. It is reasonable for her to pursue this remedy.
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Suffolk County Council (24 003 983)
Statement Closed after initial enquiries Disabled children 11-Aug-2024
Summary: We will not investigate this complaint about how the Council administers personal budgets for short breaks. Further investigation would not lead to a different outcome.
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Wirral Metropolitan Borough Council (23 013 149)
Statement Upheld Special educational needs 11-Aug-2024
Summary: There was a two-month delay in issuing Y’s amended Education, Health and Care Plan which caused avoidable distress and a delay in appeal rights. The Council will apologise and make Ms X a symbolic payment of £150.
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Dudley Metropolitan Borough Council (23 014 540)
Statement Not upheld Allocations 11-Aug-2024
Summary: Mrs X complained the Council has failed to properly investigate or take appropriate enforcement action against her landlord in relation to a rat infestation and disrepair at her home. Mrs X also complains the Council failed to award the correct banding on the housing register or provide appropriate support when she presented as homeless. There is no evidence of fault in the Council’s investigation of and response to Mrs X’s reports of disrepair and a rat infestation at her home. Nor is there evidence of fault in the Council’s response to Mrs X’s presentation as homeless or in its consideration of her banding on the housing register.
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Staffordshire County Council (23 017 079)
Statement Upheld Charging 11-Aug-2024
Summary: Ms X complained the Council treated her mother’s, Ms Y’s, purchase of a car as a deprivation of assets when completing a financial assessment. The Council is at fault for attaching weight to the V5 certificate which it says shows legal ownership of the vehicle.
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Leeds City Council (23 017 578)
Statement Upheld Allocations 11-Aug-2024
Summary: Mr C complained about the Council’s handling of his housing application. The Council failed to consider him for properties and provided incorrect information about another property. The Council’s complaint handling was also inadequate. These faults caused Mr C distress, frustration and uncertainty. The Council has already apologised and provided a financial remedy, however the Council will make a further payment to recognise the personal injustice to Mr C.